It’s finally Friday, and I don’t think anyone else is happier to see the weekend than the guys over at Frontier Developments. Things were going so well last weekend, but that all changed on Monday when they decided to announce the removal of an offline mode from Elite: Dangerous. That led to some shady refund policies being put into place, but thankfully Frontier don’t want to end the week on a negative note.
Many fans who had helped fund and test the game over this past year were a little angry that Frontier was barring them from claiming a refund, in light of the offline mode removal this week. Frontier made it very clear; if you had played the game at all in alpha or beta, refunds were off the table. It was a terrible way to treat customers who were essentially fundamental to the game’s development, and that’s why Frontier has had a change of heart.
After facing the wrath of the internet for a few hours yesterday, Frontier Development’s CEO David Braben announced via the game’s official forums that they would now consider refund cases individually, opening up the gates to those who have had time with the game.
I want to keep you all updated.
We initially declined some people’s request for refund as our records showed they have already played Elite: Dangerous online. After listening to many of the comments I received after my AMA here, we have since re-opened these requests and informed those people that we will be contacting them so that we can fully understand their individual situation before making a more informed decision.
We will be contacting them each in the next few working days.
That’s a lot more fair in my view. Now anyone with any sort of ties to Elite: Dangerous can attempt to apply for a refund. If their case is strong enough Frontier will probably notice, and issue a full refund for either financial backing or beta access.
It’s a fair trade-off after the late notice of offline removal, and it’s probably taught Frontier a valuable lesson on how to properly address people who are essentially the ones who will buy their game. Elite: Dangerous is out exclusively on PC next month, with a future console launch not being ruled out just yet.