A long time ago on a webpage not so far away I posted a story about the failure rate of the Xbox 360 being around 61%, that was over two years ago and since then we have seen many other numbers bandied around and now we have a new one.
One of Kotaku’s sister sites (The Consumerist) has posted up a GameInformer magazine scan of it’s survey results.. So to get that straight we are reporting on another websites sister website reporting on a scan of an article from a magazine that completed a survey… still with me?
Well according to the GameInformer survey the Xbox 360 has a failure rate of 54.2%, a whopping 7% lower than I first guessed and around 50% higher than any industry standard.
The PS3 and Wii had failure rates of 10.6% and 6.8% respectively.
However what’s more interesting is that even though the Xbox 360 had the highest failure rate and worst customer care only 3.8% of the respondents said that they wouldn’t buy another Xbox 360 if theirs failed.
I guess it goes to show that you should rather spend money on marketing instead of quality assurance after all.
Source: Consumerist
Last Updated: August 18, 2009
Arc316
August 18, 2009 at 08:22
Shocking! It may be lower than you expected lazy but it is terrible! Can you imagined if 50% or even 10% of car airbags or abs systems failed? Taxis would not be our worst problem anymore!
ewie
August 18, 2009 at 08:26
Well Sony claim returns of less than 2 %
so if we do a little bit of maths based on
the failure rate of ps3. Then 10.6 / 5 = 2.12 %
which is more or less what Sony claim.
And then apply same principle to Xbox according to
the article then 54.2 / 5 = 10.84. Which is far less than the 30 % Microsoft sited for the first batch of problems.
so which is right ?
Like they say 89.234 % of all statistics are made up on the fly.
janrik
August 18, 2009 at 09:10
No Ewie, that is 87.75% of all stats are Bs…
bhw
August 18, 2009 at 09:16
Well I guess I am one of the suckers – I had 2 warranty replacements on my launch model 360 and when it broke the 3rd time I went out and bought a a 2009 Jasper model because I got tired of having crappy refurbs breaking every 6 months. Maybe you should do an online survey of lazygamer readers. But 50% sounds about right based on my experiences
fallen_angel
August 18, 2009 at 09:39
remember the good old days of nes, snes, genesis and megadrives that you could abuse as much as possible. Drop it, take a screwdriver to stuck cartridges. total abuse and it still worked. 54 % is still a shocking number but that happens when you cut corners. shame on them
0rk0
August 18, 2009 at 09:55
You can’t compare the two as if they are in a parallel correlation.
The Ps3 failure rate had a 430% growth (10.6 -2 / 2) while the Xbox360 had a growth of 80%(54.2 -30 /30 ), based on the info you supplied.
The only conclusion that you can make from your 2% and 30% data is that Microsoft improved on their failure rate vs. the PS3. It used to be 1 PS3 for every 15 Xbox360s. Now it’s 1 Ps3 for every 5 Xbox360s.
You can’t divide both by the 5 times to get to the first failure figures.
That is purely co-incidence that it is close to the first figure quoted by Sony.
The current difference is 5 times, the relationship changes and can improve or degrade.
You should get a refund from your maths teacher…:tongue:
But having a failure rate of 54% is shocking and means that half of that xbox “Sales” is probably people buying their second console and not new investors, since only 4% of those are not going to be buying another xbox. Which means the PS3 probably already have a bigger support base the the xbox360. :biggrin:
WitWolfyZA
August 18, 2009 at 10:48
damn i hate MS for making such a addictive system with such a high failure rate lol
Bacon
August 18, 2009 at 10:56
I still have no idea why everyone seems to think the Xbox is the cheaper option.
WitWolfyZA
August 18, 2009 at 12:03
xbox is cheaper if u buy evrything seperatley… Like the HDD,wireless adapter,remotes… oh wait ur right lol
Nduimiso
August 18, 2009 at 12:03
because it is?
easy
August 18, 2009 at 12:13
is that a question or statement?
janrik
August 18, 2009 at 12:49
Xbox 45.8% chance that it will not fail!
Better than the matric pass rates!
Abev
August 18, 2009 at 15:16
So if you go to the store to buy an xbox and you get to the till and the guy in fron of you also has one, I suggest yuo put it down and get a PS3, unless of course there are nine guys in front with ps3’s, then get the Wii, no wait rather get a stick and draw in the mud.
Bacon
August 18, 2009 at 16:25
If you consider that you have a 54.7% chance of having to buy at least two of them, it’s actually a lot more expensive.
Awie_is_n_Pirate
August 21, 2009 at 11:34
or you could drop the stick, and rather upgrade your computer.