GOG’s new refund policy is really REALLY nice
Digital distribution platform Good Old Games has a generous new refund policy that is simple, to the point and incredibly fair. Nice.
Digital distribution platform Good Old Games has a generous new refund policy that is simple, to the point and incredibly fair. Nice.
Last week should have been a glorious fusion of nostalgia and new fans for Blizzard when they opened the gates and launched WarCraft 3: Reforged, but the aftermath of that project’s release has been abysmal if we’re being polite. With the current build of the game suffering from a bevy of issues that makes it a far cry from what was originally promised and being the new default for WarCraft 3, fans have been revolting at how Reforged has soured their memories of the original RTS classic.
The Australian Competition and Consumer Commission announced that Zenimax must offer refunds to anyone who bought Bethesda’s online Fallout game within a certain time frame.
One of the things that makes Steam such a nice place to buy games is its very generous refund policy. If you’ve bought a game, given it a bit of a while and not enjoyed it at all, you can request a full refund – provided you do so within fourteen days and haven’t played said game for more than two hours. If the game is a broken mess, you can get a refund outside of those terms. It’s really quite consumer friendly, and a far cry from the sort of refund policies you’d find on PlayStation. Thankfully that’s changing
Steam’s refund policy is a great piece of consumer protection, one that new kid on the block Epic Games Store wants to emulate with their marketplace. Their system is pretty much exactly the same as Steam’s “any reason” policy: Buy a game, and you’ve either got two weeks or two hours to try it out and see if you like it.
If you’ve ever tried returning a game locally you know that it’s easier to pull teeth from a hen than it is to get some cash back from a retailer. That’s where digital games might soon have an advantage on Xbox One soon. Over on the Xbox Insider app, Microsoft is testing out a new refund system for its games, and by extension its Windows store.
at least one player has managed a refund after 50 hours of playtime.
Remember that teenager who “accidentally” spent approximately R88 000 on FIFA microtransactions? It looks like he got very, very lucky, because Microsoft have now refunded the charges.
Customers expect a fast, high quality customer service experience, and if you let them …
A spooky European village. Properly scary castle mania. Vampires. Werewolves! The only thing more frightening, is a glimpse at your empty bank account when it comes to deciding whether or not you can grab Resident Evil Village this month. Capcom's successor to its long-running survival-horror franchise is finally out, and if you've read our review then you know the game is a winner on multiple levels.
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