“Smart” Garage door opener bricked after negative review

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bricked

People on the internet, particularly angry people on the internet, say mean things. Its exacerbated when said people have exchanged their cash for a product under the assumption that said product actually works to expectation. It’s something we see often in video games. If a game doesn’t quite live up to expectations, you can expect digital pitchforks, as we saw with No Man’s Sky and more recently, Mass Effect: Andromeda.

The same happens for physical devices. If something doesn’t work as expected, you can be sure people will react with negative user reviews. It’s natural even if a little toxic. How companies deal with those complaints is what’s important. In the case of No Man’s Sky, Hello Games went silent for months, before finally stepping up to make No Man’s Sky a better game. Bioware’s already laid out plans on how it’s improving Mass Effect: Andromeda. Samsung should be commended for how they handled the Galaxy Note 7 fiasco.

Want to know how to not deal with criticism? Ban them. That’s precisely what the makers of Internet-connected garage opener Garadget did to a user who got a little feisty. Here’s a comment said customer left on Garadget’s user forums:

Just installed and attempting to register a door when the app started doing this. Have uninstalled and reinstalled iphone app, powered phone off/on – wondering what kind of piece of shit I just purchased here…

Soon afterwards, after not getting a response, he left a 1-star review on Amazon.

Junk – DO NOT WASTE YOUR MONEY – iPhone app is a piece of junk, crashes constantly, start-up company that obviously has not performed proper quality assurance tests on their products.

Instead of trying to engage in a way that resembles customer service, Garadget’s Denis Grisak bricked said user’s device remotely – essentially turning the poor fellow’s garage door in to a wall.

Martin,

The abusive language here and in your negative Amazon review, submitted minutes after experiencing a technical difficulty, only demonstrates your poor impulse control. I’m happy to provide the technical support to the customers on my Saturday night but I’m not going to tolerate any tantrums.

At this time your only option is return Garadget to Amazon for refund. Your unit ID 2f0036… will be denied server connection.

While I agree that the customer’s attitude wasn’t the friendliest, bricking his garage is just, in technical parlance, a dick move.

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Beware the Internet of Things, folks.

Last Updated: April 5, 2017

Geoffrey Tim

Editor. I’m old, grumpy and more than just a little cynical. One day, I found myself in possession of a NES, and a copy of Super Mario Bros 3. It was that game that made me realise that games were more than just toys to idly while away time – they were capable of being masterpieces. I’m here now, looking for more of those masterpieces.

  • *Now I need to think of something witty that rhymes with parked or garage and somehow pull off a pun with it…Friday is getting closer!

    • Hammersteyn

      You might say, the customer hit a wall with their purchase?

    • Hammersteyn

      Denis Grisak closed the door on his customers

      • xD

      • Original Heretic

        Denis Grisak might be shitting bricks soon.

        • Hammersteyn

          See above XD

    • Hammersteyn

      After Denis Grisak bricked his britches he bricked the client’s device?

  • Hammersteyn

    Oh wow, imagine EA denies users server access if they give any of their games bad reviews O_o

    • Skyblue

      I will say one thing about EA. I recently started playing my older library from Origin on a fresh install and had a few issues with some titles and had to use their online help service. They were very helpful and I’d rate their support 10/10. Not bad for a shit company.

      • Hammersteyn

        That’s awesome

    • Captain JJ

      Well, EA did have that whole review scam with Dungeon Keeper, let’s not forget that. So technically they’ve done something way worse.

    • BakedBagel

      ayyyy didnt they deny service to an entire country last year?

      LUL?

      • Hammersteyn

        oh right XD

  • Original Heretic

    I think after such a dick move, that company may experience a barrage of negative reviews.

    • Like there is not enough cars parked out on the curb already.

      • Original Heretic

        They’re going to become just another brick in the wall.

        • All in all you’re just another d*ck client with an opinion.

          • Hammersteyn

            Hey Denis! Leave them doors alone!

          • Original Heretic

            We don’t need no smart garage doors, we don’t need no dick in control.

          • No dark sarcasm in the review!

          • Hammersteyn

            [chorus at end by pupils from the Fourth Form Music Class Islington Green School, London]
            Well it would have been but most kids missed school due to faulty garage doors

          • All and all your unit ID 2f0036… will be denied server connection to the wall!

  • Hammersteyn

    If karma is still a thing then you might just hear the sound of a garage door opening as burglars happen to walk past Denis’s house

    • Original Heretic

      I think it might be sound of bricks thrown through his windows.

  • I_am_Duffman!

    I actually think this is quite hilarious. He is insinuating something about Martins comments being on a Saturday evening, so maybe it was a little bit of manufactured karma.

  • Captain JJ

    Yea, bricking it is a bit too far. Though leaving a bad review before waiting for some support is also a bit much.

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