Arkham City has a save game glitch, Warner wants your help to fix it

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It seems that many Xbox 360 gamers who don the Dark Knights famous cape and cowl have been losing hours of progress, through some sort of glitch that’s corrupting their save data. It seems to be a fairly common issue, as a (now closed) 21-page forum thread on the matter testifies.

According to some, the save files are still present, but are no longer recognised by the game. Others report, more worryingly, that their saves files have completely disappeared. I know if I was a handful of Riddler trophies away from being done, and my save joined the ether, I’d be pissed. Warner is trying to pinpoint and fix the problem – and they need your help.

“We would very much like to fix the ‘disappearing save files’ issue some consumers have been reporting with the Xbox 360 version of the game as quickly as possible. Thus far our QA department has been unable to reproduce this issue,” a Warner representative said on the game’s official forums

“It would be invaluable to our QA team’s ongoing test efforts if you can contact WB Games Support ([email protected]) and let us know some specifics as to the hardware and software configuration of the Xbox 360 machine you are playing the game on.”

Warner Bros. support is seeking answers to the following questions in your report:

  • What version of the Xbox 360 hardware are you are experiencing the “disappearing save files” issue on?
  • What storage method are you using to save your Batman: Arkham City game files to (i.e. Xbox 360 hard drive, Xbox 360 memory unit, USB drive)?
  • What version of the Xbox 360 system software do you have on your machine?
  • Are you running a Beta version of the forthcoming Xbox 360 “Holiday 2011” system update?
  • Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
  • Have you experienced the “disappearing save files” issue before and/or after installing either of Batman: Arkham City’s two title updates?

If my game save became corrupt and then I had to fill out a giant report in the hope of getting it fixed, I’d probably just package the whole lot up and trade it the hell in, to be honest. Have any of you experienced this issue?

Last Updated: November 15, 2011

Geoffrey Tim

Editor. I'm old, grumpy and more than just a little cynical. One day, I found myself in possession of a NES, and a copy of Super Mario Bros 3. It was that game that made me realise that games were more than just toys to idly while away time - they were capable of being masterpieces. I'm here now, looking for more of those masterpieces.

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