343 apologises for Halo matchmaking issues

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Right now, even after a massive patch, Halo: The Master Chief Collection doesn’t give players the multiplayer experience they want. Its matchmaking seldom works, and even when it does, the game often lags to the point of being unplayable. It’s quite obviously not the situation Microsoft or its Halo factory 343 Industries wanted, and they’re really, really sorry.

“We have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved,” 343 Industries general manager Bonnie Ross wrote in a letter to the community on Halo Waypoint. “While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”

Ross said 343 “encountered unexpected issues” with matchmaking that they didn’t see when they were doing internal testing. Remember, it’s impossible to effectively test this sort of thing.

“Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience,” she added. “Know that we’re trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks,” Ross said, adding that 343 will keep fans abreast of updates.  “Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date.”

“We’re doing everything in our power to resolve it as quickly as possible,” she concluded.

Halo: The Master Chief Collection really does represent one of the best value packages in all of gaming, giving you four of the most critically acclaimed shooters in one package, all of them given a next-gen overhaul. It’s really quite a pity that it’s all been overshadowed by broken multiplayer.

Last Updated: November 25, 2014

Geoffrey Tim

Editor. I'm old, grumpy and more than just a little cynical. One day, I found myself in possession of a NES, and a copy of Super Mario Bros 3. It was that game that made me realise that games were more than just toys to idly while away time - they were capable of being masterpieces. I'm here now, looking for more of those masterpieces.

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