Blizzard offer compensation for troubled Warlords of Draenor launch

3 min read

Blizzard are sorry

World of Warcraft has been around for a decade or so now (believe it or not), and the game shows no real sign of slowing down. Blizzard have kept it fresh with regular updates and frequent expansions, meaning there are still millions of regular subscribers.  Many of these gamers experienced all manner of issues with the launch of the latest expansion, Warlords of Draenor. As if busy servers weren’t enough of a headache, a recent DDOS attack made matters worse. It all seems to have been fixed for the most part, and Blizzard have since said sorry. They are also offering some free game-time as compensation.

The Executive Producer, J. Allen Brack, offered his apology on the WoW forums (via PC Gamer)

I know how much everyone was looking forward to this expansion, and once you were able to get in and start having fun, all the comments I’ve seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that.

I guess there really is little excuse for the initial teething problems with the launch, as there has been millions of subscribers for many years. The DDOS attack on the other hand is just a completely unnecessary setback that nobody can really plan for. Regardless, Blizzard want to kiss and make up with their fanbase, and what better way to do it then with improved queues and an extension of subscriptions?

To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we’re adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.

I think that’s rather nice of them. Even if it was the right thing to do, they could’ve easily brushed it off and ignored the issue.

Are you playing the new expansion, and have you experienced any issues? Are you happy to accept Blizzard’s apology as well as extra game-time? Leave your comments below.

(November 19, 2014

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