Home Gaming Cyberpunk 2077 has been pulled from the PlayStation Store, Sony offers full refunds

Cyberpunk 2077 has been pulled from the PlayStation Store, Sony offers full refunds

2 min read

You buy a video game that has a premium price attached to it, you find out that those damn bastard shills at Critical Hit lied to you as the game is nothing like the hype led you to believe, and you shake your fist at the heavens for once again falling victim to launch day FOMO. In most cases, and especially with AAA gaming, you’re boned.

You’re stuck with a product, a nebulous timeframe from developers promising a few fixes and very little recourse for a refund. It’s a tale as old as time, one we’ve seen play out many times in the past. But in an unprecedented move to end the gaming year on, Sony has reversed course on Cyberpunk 2077’s rocky launch, pulling it from the PlayStation Store and offering users a refund. Here’s the statement from Sony on the matter:

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SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.

CD Projekt Red also issued a short statement, saying that the decision to take Cyberpunk 2077 down was a mutual decision:

Gamers can still buy physical versions of the game in retail and mail order stores. All copies, whether digital or physical, will continue to receive support and updates from the company.

This comes after Cyberpunk 2077’s turbulent debut on PlayStation consoles. While the game runs mostly fine on PlayStation 5 and only crashes when you do a complicated action such as aiming your gun (three times in a single hour last night, I crap thee not), on PlayStation 4 it’s a borderline unplayable experience that doesn’t just look like a PS3 relic, but performs horribly as well. You’d get a higher frame-rate trying to run Gears 5 on a Voodoo 2500 graphics accelerator card.

For many gamers, it’s the straw that broke the camel’s back, a single bright spot in a dismal year now tarnished by a product that was in no way at all ready for a console launch. There’s no doubt that CD Projekt Red can fix Cyberpunk 2077 now that the launch window has cleared, but it’s reputation as one of the last good guys in AAA video game development may just be irreparable at this point.

Last Updated: December 18, 2020


  1. It runs like a dream on my rtx 2070 PC but duh… of course it’s made for PC. The way it looks on console is shameful.


  2. Original Heretic

    December 18, 2020 at 08:03

    Wow, did NOT see this coming.
    Now I’m even more glad that I didn’t buy it.

    Well, here’s hoping that CDPR can get it fixed sooner rather than later.


    • Krabby Paddy

      December 18, 2020 at 08:12

      One might as well wait for the “enhanced” (working) edition. I think by then it will definitely be worth a buy. Currently okay on PC but I’ve decided to stop playing. It will simply be a better game to play in a few months time. I don’t normally pre purchase and now I will never do so again. No matter how much I think I trust the developer or want to play the game.


      • Original Heretic

        December 18, 2020 at 08:21

        Thankfully I learnt that lesson a while back already. I will always wait for a review before making a purchase.
        Games are too expensive these days to just go about throwing money at them before you even know if they’re worth it.

        And IMO, despite all the flak and vitriol being thrown CDPR’s way, I’m quite sure that they’ll pull out all the stops to try and fix this. If No Man’s Sky can do it, so can they.


  3. Alien Emperor Trevor

    December 18, 2020 at 08:07

    Damn, I knew it was bad, I never knew it was that bad.


    • Krabby Paddy

      December 18, 2020 at 08:17

      Playing on PC I thought people were overreacting initially but then I watched a lot of reviews and videos. Wow, was I shocked. People playing on console really do have good reason to be upset (but still no excuse for death threats).


      • Alien Emperor Trevor

        December 18, 2020 at 08:50

        I’m also on PC. Last night was the first time the game was noticeably buggy for me, had a CTD, unlooted stuff floating in the air after I dumped bodies in containers, couple of T-poses, and my grenade indicator disappeared for a minute. Normally I just get the odd NPC or car popping in or out.


        • Krabby Paddy

          December 18, 2020 at 10:27

          I’ve been having the smaller bugs through entire playthrough like you’ve mentioned. One of the most common is floating cigarettes. In one scene I had Johnny have 3 floating in front of him while puffing another. Still those are fine and I’d accept it but to me the AI is just not great at all and ruins the experience. NPC driving/ walking is bad. The way cops react. In gun fights the AI is just plain stupid sometimes. Getting stuck in doors, yelling at me and threatening me but then I have to walk right up to them before they start shooting. I feel it needs a lot more work and it annoys me enough that I don’t want to play anymore. I’ll likely hold off a few months till the AI is improved. How have you found the AI? I’m picking up that on PC, the level of bugs people have are simply a hit and miss, like a lucky packet.


          • Alien Emperor Trevor

            December 18, 2020 at 11:28

            I only got around to playing GTA V earlier this year, what I see in Cyberpunk isn’t all that different from what I saw there when it comes to NPCs walking or driving – for the most part it’s fine but every so often you see one doing something weird. Maybe it’s more visible here than in other open world games because there are just so many more NPCs roaming around.

            AI can be pretty dumb in combat, I’ve noticed they don’t really manoeuvre around the environment very well and tend to be quite static in combat, especially once their numbers start dropping. Once you take out the guys rushing into melee range the rest tend to stay put behind cover. Unfortunately for them I have a sniper rifle that shoots through walls, never mind cover.

            Small part of me wonders if maybe the AI wasn’t deliberately dumbed down for combat because this is an RPG with FPS, not a dedicated FPS, although I remember the AI in Borderlands doing a lot of the same stuff above as well.

          • Krabby Paddy

            December 18, 2020 at 11:47

            There being more NPCs would make it more of a challenge to make them behave properly. Also you do raise an interesting point regarding dumbing down of AI. It is important to remember it is a RPG and not a FPS. I think AI being a bit dumb is fine in a game like this. Still to me it just feels like it is more dumb than it should be. Maybe I should play with the difficulty and see what that does. Perhaps I’m also being more critical of this game as I expected a higher standard to be honest, although definitely not perfection. I really think my issues with the game are fixable and someone like me just needs to be patient for the things that annoy me to be ironed out.

          • Mark Treloar

            December 18, 2020 at 12:11

            So one thing they need to fix is Melee NPC’s tripping over bodies and objects. Its funny the first time it happens, but its clearly not supposed to be there

  4. D4m@E

    December 18, 2020 at 08:52

    Wait. Sony has standards now regarding their store?
    Have they even SEEN some of the stuff they have up there for purchase? LMFAO


  5. Du4098

    December 18, 2020 at 10:37

    I am literally shooked. I hope they can sort out the obvious issues for console players. I hope all game developers take this a lesson to stop putting out unfinished products. This is not the only game this year that has been a mess on release.


    • Pazuzu

      December 18, 2020 at 13:32

      sure they got death threats when they delayed it.i dont think they had much of a choice but to release it and hope they cud fix it afterwards. maybe they shud of released pc versions first followed by the consoles


  6. Pazuzu

    December 18, 2020 at 13:30

    im one of the lucky few that has an awesome game with no problems what so ever.its kinda funny too because i hadnt a single issue with battlefield 4 when it came out and that had a disastrous launch—oh am on pc with gtx 1080 ti


  7. For the Emperor!

    December 18, 2020 at 16:55

    They should have kept it PC only for now and released the console versions around March….


  8. Name

    December 18, 2020 at 20:22

    It’s beyond embarrassing at this point. I doubt that CDPR will ever recover their reputation and brand after this fiasco. Hopefully other studios learn from this lesson….namely, aim to please the gamers and not the investors.


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