Home Gaming EA wants your help to fix Anthem’s PS4 crashes

EA wants your help to fix Anthem’s PS4 crashes

2 min read

EA, publisher of BioWare’s Anthem has acknowledged that the game – primarily on PlayStation 4 – is hard crashing consoles. If you’ve had the game not just boot you out of the game client, but make your PS4 act as if its hand its power cable yanked out, EA wants you to get in touch to help identify the issue.

“We are currently in process of gathering information about the PS4 issues so we can determine the root cause,” EA wrote. “If you are experiencing hard crashes of your console please reply with the following information:

“PlayStation Console: (PS4, Slim, Pro), PSN ID, Crash Info: When does the crash take place? Are you having to take specific steps to get your PlayStation going again? Have you reported your crash data when prompted?”

So far, hundreds of people have already answered the call (55 pages!), supplying EA with information that should hopefully find out exactly what’s causing Anthem to make PS4’s temporarily inoperable.

While there have been reports of the game completely bricking consoles, they seem to be unfounded, anecdotal or perhaps not provably related to Anthem. For the most part, the game turns systems off, or reboots them into the system’s Safe Mode. Still, caveat emptor.

“My playstation has been completely bricked to the point of not even turning on because of Anthem,” says one redditor. “I’m not looking for any sympathy or anything. This post is mainly being made to warn people that this could potentially damage your console to the dreaded point of no return. I’ve been talking on the phone with Playstation support for a little over 2 hours now,but unfortunately theres nothing they can do (or nothing they’re willing to do). At this point I dont know if I’m going to continue playing on Xbox one (haven’t had any problems with the console shutting down while playing but problems may arrive in the future) or to stop playing all together until Bioware addresses this issue.”

BioWare, meanwhile, has said that’s working with Sony engineers to fix the issue.

“We’re investigating reports of a rare crash w/ Anthem on PS4 that can cause a power-down of the console,” BioWare’s head of Live Service Chad Robertson said on Twitter. “May require a restart with the power button or unplugging the console first. Working closely w/ Sony and have engineers on it. Will update as we make progress on a fix.”

Either way, it’s probably best to skip playing this for a while until it’s resolved.

Last Updated: March 6, 2019


  1. RinceThis

    March 6, 2019 at 14:28

    Simple, don’t dl it? LOL


  2. Pieter Kruger

    March 6, 2019 at 15:01

    Once you get the Masterwork Heat Sink for your PS4, surely it shouldn’t overheat anymore…..?


  3. Pieter Kruger

    March 6, 2019 at 15:20

    To be fair, this is not the 1st game doing this to PS4, the 1st batch of PS4’s especially had a tendency to overheat. I think bad coding/optimization of Anthem is just pushing those machines too far….


  4. Guz

    March 6, 2019 at 16:46

  5. Caveshen Rajman

    March 6, 2019 at 14:52

    I DoN’t SeE wHaT tHe PrObLeM iS iT wOrKs FoR mE???


  6. Llama In The Rift

    March 6, 2019 at 15:11

    Somehow i doubt they worked 6 bloody years on this title if this kinda stuff happens and EA?Bioware are oblivious as what the issue is.


    • MaSeKind

      March 6, 2019 at 15:11

      Well I don’t doubt the 6 years. But that doesn’t mean its 6 years working on the same thing. Somewhere along the line they either scaled back or switched direction with the game. Or they spent 4 years making the demo they showed at E3, and the last 2 years screwing things up.
      It was a pretty decent and big demo they showed and the final release lacked a lot of the things they showed off. So something major must have happened.


      • Llama In The Rift

        March 6, 2019 at 15:31

        AKA Andromeda 2.0 would be my best guess.

        Just dont understand this type of development as to for example The Witcher 3 which had less resources and staff, look what they ended up developing, not saying the game did not have its issues but not at this level in the year 2019


        • MaSeKind

          March 6, 2019 at 15:47

          It smells to me of drastic design changes mid way. Also feature creep. Or it’s just that because Bioware is not experienced in making looter shooter games it turned out crappy. Let’s be fair here. Bioware is known for it’s stories. Not it’s gameplay, amazing new features, etc. There were some dumb gameplay elements in even their highest rated games. But the worlds they’ve created and the stories in those worlds were what really gripped people

          Maybe this is all crap but I look at what Obsidian did with Pillars of Eternity. They’ve got a lot of experience in those types of games, and they ended up making amazing games. Not saying that Outer Worlds will be a disaster for example, but when you play to your strengths it really helps


          • Guz

            March 6, 2019 at 16:37

            I still have to finish this as well, thanks for reminding me………. *stares at back log in trepidation

  7. Dutch Matrix

    March 6, 2019 at 15:11

    Uit die Blou van onse hemel
    Uit die diepte van ons see
    O die droewige game Anthem
    Gaan jou console ka-ak gee


    • Guz

      March 6, 2019 at 16:27

      Brilliant xD


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