Home Gaming E-82027850 error preventing PlayStation store purchases

E-82027850 error preventing PlayStation store purchases

2 min read


Sony’s PlayStation store seems to be a little broken now, with multiple reports that players are unable to access the store from their consoles. Users are apparently being hit with a non-descript error (E-82027850) when trying to make purchases or change their payment details. Some report not being able to access the store at all.

According to Sony’s official error pages, the description of the error pertains to credit card details and offers the following tips:

  • Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account.
  • Make sure the order of your address matches what your card issuer has on their system, including all abbreviations.
  • Use a card that has a street address. For example, do not use a PO Box or BFPO address.
  • Do not use pre-pay ‘credit cards’ as they often do not require an address to be attached and will be incompatible with AVS.
  • If your address includes a flat or apartment number or your name or address includes any special characters like asterisks (*), hyphens (-), apostrophes (‘) and slashes ( / ) do not include them.
  • If your name or address contains characters such as ‘ß’, ‘ä’ or ‘ç’ please replace them with the nearest letter from the standard 26 letter Latin alphabet (for example, for ‘ß’ use ‘ss’, for ‘ä’ use ‘a’ or for ‘ç’ use ‘c’).

The thing is, for many of the people complaining, their details are perfectly valid – which suggests that error here is on Sony’s side. The issue appears to be a global one, as complaints are from the UK, US and Japan.

I’ve tried enacting purchases from the store from the web and they’ve gone through fine, so it doesn’t seem to be affecting the web store. According to Sony, the network is up and running. Let us know if you’re experiencing the error.


[Update] According to PlayStation Uk, the issues are part of ongoing maintenance:

Last Updated: September 10, 2018


  1. Kromas

    September 10, 2018 at 11:08

    You got hacked!


  2. Gr8_Balls_o_Fire

    September 10, 2018 at 12:18

    Time to deactivate my account. This is one hack too many.


  3. Erthwjim

    September 10, 2018 at 15:51

    Maybe they could fix this issue for those of us who have had it for months, if not years. I can only buy through the PS4 store not the web. I’m told to check address, card, etc.. just as above and have even changed cards, addresses, etc in the past couple years, but still cannot buy via the web. I’ve been told, just buy prepaid cards.


  4. zero

    September 12, 2018 at 00:41

    Ya I got this error 2 days ago. None of my Credit Card info has changed & nothing has expired. You get stuck in a endless loop on the error if you go to SETTINGS, ACCOUNT, WALLET & try edit the Credit Cards. Very IRRITATING.

    I thought I was hacked BUT was able to purchase stuff on the PS APP on my phone. Went to SEN Website & REMOVED ALL CREDIT & DEBIT CARDS & PAYPAL.

    I haven’t checked to see if it’s fixed yet or not.


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