That Xbox Live price increase was an “unintended error”

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In case you haven’t heard, Microsoft is doing away with its MS Points system, in favour of some real, cold and hard cash. Or a digital variant of it. But before the company takes a headfirst plunge into a more fiscally sound marketplace, they’re testing out a beta of the conversion first. With increased prices for games apparently. Not to worry though. That was just an error. Honestly it was.

“We are aware that select regions experienced some incorrect game title pricing in the Xbox Live beta. This was an unintended error that we are in the process of fixing,” a Microsoft representative said to Xbox One Daily.

We’ll be reimbursing impacted beta participants for the difference in what was paid and what the price will be after the update is available to all members.

And this ladies and Germans, is why Beta tests are important. Sure, it’s an error on the part of Microsoft, but it’s the kind of error that gets patched up quickly. And only impacts the poor sods who signed up for it.

As with all betas, we take the learnings from our program and make corrections and adjustments prior to the update being available to all members. As always, we appreciate the participation of our beta customers in helping us launch and build great products.

The price increases were quite a shock for the UK beta testers this week. They reported that games that would previously cost them 1200 MS Points, which could be purchased for £9.99, had jumped upwards of 30% to £11.99. That’s a hell of an increase, when converted to this side.

With the fix coming in on the beta though, there’ll actually be some savings to be made. Just make sure that you use your points up soon, as those new values will not be applied when the existing points are converted.

Last Updated: July 11, 2013

Darryn Bonthuys

Word-slinger at Critical Hit. Inventor of the macho Swiss gym chocolate known as Testoblerone. That's...that's about it really.

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