Woops! Its seems that flashy new disc-storage capacity increasing update destined for Xbox 360’s might be causing a little bit of trouble. The update, which readies the console to use an extra 1GB of DVD storage space has reportedly been causing some test users to receive dis-read errors, preventing them playing retail games on their machines.
Microsoft is aware of the problem, claiming that it only affects a â€œsmall percentageâ€ of users.
â€œFollowing a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," a Microsoft spokesperson told NowGamer.â€œAny Xbox 360 owners receiving this error are encouraged to contact us, This issue manifests itself a as a unique â€œdisc unreadableâ€ or â€œdisc unsupportedâ€ error on the screen. We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted."
Microsoft confirmed it would be replacing affected consoles with a shiny new Xbox 360 S 250 GB as goodwill.
Xbox’s Major Nelson confirmed that it was actually the previous update that was affecting consoles, not the new XDG3 enabling beta that’s currently still in testing. If you’ve been affected by disc read errors since updating, maybe it’s worth contacting MS about it. You might get yourself a new console!
Clarification time! The console replacement plan that is the subject of some of today’s headlines is related to a previous update, NOT the system update that has been in public beta and will be deployed shortly. The new disc format that is part of the beta has been rigorously tested across all Xbox 360 models and there are no known compatibility issues.
Hope that clears a few things up.
Last Updated: May 19, 2011