Home Gaming Want to migrate your Xbox Live account back from ZA? Tough.

Want to migrate your Xbox Live account back from ZA? Tough.

2 min read


Xbox Live has been available in South Africa for just over a year now. While it’s certainly getting better, it’s definitely not yet up to scratch. We might be getting most newer content on time, but there’s still a huge back catalogue we as South Africans don’t have access to. The usual scapegoat for the slow population of the marketplace is our Film and Publications Board, the FPB, who has to rate content – but it’s a little more complicated than that; some software publishers prefer the local South African distributors deal with the FPB to make sure content is rated and available, while others prefer to do it themselves – and this, coupled with numerous local laws,  can lead to a tangled mess of confusion.

Fact of the matter is that Xbox Live in South Africa, one year on, is not up to the standard of other, more established regions – and you might want to change back to your previous region, likely the UK or US. Well, you can’t.

We received an e-mail from a very worried reader, saying  “It’s been a year since I’ve migrated my XBOX Live UK account to a South African one. I’ve checked, there’s no option to migrate back.” “Previously,” he continued “the website stated that migration can only be done once a year.” While it may be true that Microsoft did say that you’d be able to migrate once a year, they did also state that it was only to one of the nine countries that received Xbox Live support last year.  Here’s what the page said :

  • You can currently move your account to the following countries/regions: Russia, Poland, Brazil, Hungary, Greece, Czech Republic, South Africa, Colombia, and Chile*. To find information about Xbox LIVE features available in a specific country, please visit the xbox.com website for that country.
  • You may migrate your account only once every 12 months.

Thanks to a bit of poor comprehension, many thought that they’d be able to migrate back to their UK or US accounts after a year of dabbling with ZA Live for a year. Unfortunately, that’s not the case, as explicitly stated in the migration FAQ.

Q: If I migrate to the local service will I be able to migrate back to my original account?
A: At this point in time, you will not be able to migrate back to your original account.

What is curious though, is that since the newest Xbox.com redesign, all mentions of account migration seem to be gone – with links to such only displaying error pages. It seems that migration in its entirety might be a thing of the past, unless it’s hidden under a maze of menus I’ve been unable to find. Even Microsoft’s knowledge base article on account migration is gone. Sony, likewise, doesn’t allow you to change your region – something I suspect is because it’s too much trouble dealing with local laws and regulations in each country. Still, people do relocate and move to other countries all the time, and there should be provision for it.

Last Updated: November 16, 2011

Leave a Reply

Your email address will not be published. Required fields are marked *

Check Also

Xbox Live Gold price increases cancelled after Microsoft changes course

Friday ended with a bit of a shocker, as Microsoft announced that it would soon be jacking…