“If you’re having scam problems, I feel bad for you son. I got 99 problems but returns ain’t one” – Valve
Yup, that’s right. If you happen to lose any precious items to a scam, Valve are no longer going to hand them back. This is according to a an update in the Steam Scam FAQ which states the following (via Destructoid):
Why will Steam not return items that were scammed?
Our community assigns an item a value that is at least partially determined by that item’s scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.
We sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions. All trade scams can be avoided.
It may seem a little harsh, but I can fully understand this stance from Valve. Some items are worth hundreds of dollars (believe it or not).
Yes, it costs nothing for Valve to duplicate said item for the person who lost it, but it has a negative impact on its value if they do. This is unfair to those who shell out hard earned cash – a consequence they face thanks to somebody being ignorant enough to fall for a scam.
Honestly, they’re easily avoided. I have received countless trade requests and random chats over the years, and you know what I do? Ignore/close/block them… it’s not difficult.
One thing that remains unclear, is how Valve treat items stolen from hijacked accounts – accounts that have been forcefully hacked. I would think that those goodies would be restored once the account is returned to its rightful owner. This doesn’t seem to be the case though.
A few months ago, a friend of mine had his account hijacked, along with some really expensive Dota 2 loot. He got his account back, but Valve never returned everything that had been stolen. Perhaps they felt his account was compromised because he clicked on dodgy link or something – which could’ve been avoided entirely in the first place if true.
Moral of the story: If you liked your Steam account, then you should’ve put a ring on it. Wait, no that’s not right. The point is, remain vigilant! Don’t go accepting random invites… you’re only setting yourself up to have your awesome loot nicked.
Last Updated: June 30, 2015