The last time that I came to you with a Captain’s Log, it was because MiDigital had miraculously called me after over a month to organise to collect my broken console and drop off the new amazing, happy one.
Great stuff, I thought. You can only hope these days that when your replacement console arrives, it might be a Jasper and could mean a lot less RROD woes for you in future.
Well apparently, you can tell hope to go screw itself, because not long after the courier had left, I realised that there was something wrong with my replacement console.
I realised that my console was not only a refurbished one (which does happen sometimes), but the HDMI port had been stolen.
It seems that even though MiDigital see it fit to have me fill out an entire stupid form with my serial numbers and all that tripe, they don’t even bother to find out which model of console you have. I have now been downgraded to an older Xbox 360 model without an HDMI port. Had I been someone who actually used his HDMI to connect everything up, I would now be sitting with a big problem. However, it still doesn’t make me happy knowing I have even older hardware now, unless all the internals were swapped out, but I doubt it.
I emailed Kathy from MiDigital on Thursday (who was suggested to me by readers in the first Captain’s Log) but I have not received any sort of reply yet.
It is unfortunately really apparent that MiDigital has a long way to go until they are able to provide a smooth and effective service, so let’s hope that the progression is swift or by some miracle, Microsoft release a magical software patch that ends hardware failure, although it is more likely that you will run into the Easter Bunny fighting with the Tooth Fairy over two tickets to Atlantis.
Last Updated: March 10, 2009
Strife Lives
March 10, 2009 at 08:51
I called them about my 360 RROD early february,they contacted me with the code and said I’ll have my new 360 in 5 days. . .umm. . .Im still waiting..thank God I have a PS3. . . .
the dude
March 10, 2009 at 08:57
This runaround that your getting is most unfortunate. My swap out experience was a complete 180 from yours. Called the M$ hotline. Got ref. No. Went to CNA in Kenilworth, CT. They were out of stock. Gave me a call one week to the day later. Returned to CNA and did a swap in less than 10 minutes.
And got a newer model XBox for my trouble.
This new system they have going on where you deal with MI Digital directly is def not working out.
Lupus
March 10, 2009 at 09:07
Yeah my Falcon core was swapped out for a Xenon one my first swap out. I complained to Elaine and she organised an exact replacement for me. The only schlep was I had to drive there myself.
Macethy
March 10, 2009 at 09:12
Holy crap I just went through the same thing last week!After 3 months of waiting to get my 60GB replaced I got a new one on Thursday and it was an old 20GB with no HDMI slot and the power supply doesn’t fit into the replaced console.Is there anything i can do to get a new proper rplaced console with a week or two? (already faxed and emailed my replacement form to Midigital this morning)
Fox1
March 10, 2009 at 09:16
This new system is a total failure. Can’t you guys complain to Microsoft about how bad things have gotten with the new swap out procedure? If the fax machine is not working, the switchboard is down for a week. I wonder what excuse they have when they don’t answer emails?
If Capcom can change distributors then why not MS. We should have a poll about this.
Bboy
March 10, 2009 at 09:23
:blink: Whew, for a sec I thought u were going to tell me that Somalian pirates nabbed our in-bound replacement xboxes.
As far as I know, they are all reburbished (or mostly). I swapped out last year (took 2 months) and my replacement def wasn’t new – what’s more, the DVD drive fails to read discs… so I have been waiting another 2 months now and counting for a replacement… for my replacement. Mi-digital fail, but there is not much they can do if they just don’t have stock of refurbished xboxes.
Darkling
March 10, 2009 at 09:30
How can you tell what type of xbox you have? Jasper or what? My console was manufactured in september 2007.
captian beer
March 10, 2009 at 09:44
console wars hu?… the whole console fails and then they give you a s..t console in return, get a ps3 :devil:
WitWolfyZA
March 10, 2009 at 09:45
well mine is a November 2006 or Jan 2007 cant remember… When i first replaced my console back in October 2007, they still allowed you to swop out your broken console for a new one and thank God. they gave me my money back saved up for one month and got myself a better one.. And still works to this day.. Yay! too bad my DVD lens is packing up though…
hilt_ctn
March 10, 2009 at 09:47
You’ll probably find that due to the sheer volume of replacements, they’re largely disinterested in customer service because it’s a thorn in their side more than anything else
Strife Lives
March 10, 2009 at 12:43
It boils down to,MI digital fcking sucks ! ! ! Its bad enough the crap dvd drive of mine messed my games up,I already had to buy 2 DOA4s,2 fifa08s,3 smackdown vs raw 2008s, 2 Halo 3s, 2 Forzas. And its my my 3rd fricken 360,with a BenQ drive. . .wonder if they’ll throw me a crap samsung drive.
kill3r1973
March 10, 2009 at 13:29
They had sent me an older console as well but i had the courier service take it back after i phoned and spoke to someone at MI digital. A week later they delivered the correct version with the HDMI port and all. I think these guy’s are trying thier best to make good on thier promises. I phoned them and said thank you.
0rk0
March 10, 2009 at 15:10
Interesting read at:
http://mybroadband.co.za/vb/showthread.php?t=161503
I agree with them, phone Microsoft and complain about MI Digital.
evilgrinningmonkey
March 10, 2009 at 15:34
Every time i had to call MID. I always asked to speak to the manager about logging a complaint,and then when he or she comes online i KAK them out before they can say anything. That normally sorts them out.
EchoZA
March 10, 2009 at 18:03
You as well 🙂 They did it to me as well 🙂 Sent in a 2007 Arcade with HDMI and they sent me a CORE with no HDMI, kicked up a storm and next day I received a September 2008 unit 🙂