Home Gaming Characters in The Division are disappearing on Xbox One

Characters in The Division are disappearing on Xbox One

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The Division is missing some players on Xbox One

The Division got a much needed update yesterday, finally adding late game content in the form of Incursions, fixing Daily missions again and adding in some player trading. The update went smoothly for most, especially on PS4 and PC, but a few Xbox One players are running into a nightmare bug. A bug that is completely wiping their character progress from the server – some of which includes hundreds of hours of game time.

The reports of player data disappearing started trickling onto Reddit last night, with a growing number of Xbox One players reporting that their characters were no longer available to play when logging into the game. Surprisingly it seems confined to Microsoft’s console, with not a single player from PS4 or PC reporting the same issue. It seems relatively small now with under 100 players experiencing the issue, but it’s one Ubisoft isn’t taking lightly.

A Ubisoft Massive representative took a few names and Gamertags from the thread on Reddit, and promised that they would be looking into the issue on a case by case basis to determine the cause. There were, however, no promise that the lost data could be restored, leaving those affected incredibly angry over losing so much progress in the blink of an eye. As one Redditor puts it:

My gear score was 180 (I believe), 53 DZ, many extra items (clearly), 6-7+ days of game play time… I have no alts. If I can’t get my character back, I will (for real) never play a Ubi game again, hopefully join other angry players and lobby against them, and finally take a shit on their lawn. I’m very serious about the first 2 things.

He seems serious, doesn’t he?

But it’s anger that I can sympathise with. Online game like The Division require dedication, and having days of progress pulled from under you is a sure fire way of ensuring that many players won’t come back. Ubisoft are taking it seriously, so I hope for the sake of all those affected they can work up a fix in no time.

Last Updated: April 13, 2016

114 Comments

  1. Maybe they just saw it wasn’t working like they’d hoped, so did a 180 & left. This is the Xbox after all.

    Reply

    • Commander Bob

      April 13, 2016 at 09:38

      180 and left…so a 270 then? Are you confirming a new Xbox?

      Reply

      • Alien Emperor Trevor

        April 13, 2016 at 09:40

        I only just noticed, even the one person complaining’s gear score is 180 😀

        Reply

        • Admiral Chief in New York

          April 13, 2016 at 09:51

          LOOOL

          Reply

        • Hammersteyn_hates_Raid0

          April 13, 2016 at 09:53

          BWAHAHAHAHA!

          Reply

      • Admiral Chief in New York

        April 13, 2016 at 09:51

        Hey, we gonna hit it tonight?

        I hit the GA mission with Bacchus, so I’m ready

        Reply

        • Commander Bob

          April 13, 2016 at 09:53

          Sounds good. I see you were on Warframe late last night. I managed to complete the Inaros missions solo but that last one… thank the Lotus for Frost.

          Reply

          • Ottokie

            April 13, 2016 at 09:54

            That last mission is a pain in the sarlacc

          • Alien Emperor Trevor

            April 13, 2016 at 09:57

            You missed the bestest mission ever on 1 April. An hour long survival against lvl 50-80 Infested for the grand reward of 1 credit & a broken ammo drum mod.

          • Ottokie

            April 13, 2016 at 09:58

            Ha
            Ha
            Ha
            ha

            ha

            no

          • Alien Emperor Trevor

            April 13, 2016 at 10:00

            I did it. It was glorious, actually used Inaros for it. My broken ammo drum has a place of pride in my mod collection.

          • Ottokie

            April 13, 2016 at 10:06

            Among the other 1500 ammo drums?

          • Alien Emperor Trevor

            April 13, 2016 at 10:12

            No, they all get fused – I kept this one. 😀

          • Admiral Chief in New York

            April 13, 2016 at 09:58

            We actually did that one for about 25minutes, got bored

          • Ottokie

            April 13, 2016 at 09:59

            April fools?

          • Admiral Chief in New York

            April 13, 2016 at 10:00

            I suspected as much, that why we didn’t feel too bad about it

          • Alien Emperor Trevor

            April 13, 2016 at 09:56

            Yeah that last mission was a bit tougher than usual. I ended up finishing it with some random Nova. Inaros is completely worth it though.

          • Ottokie

            April 13, 2016 at 09:57

            I had the mission set to solo because I enjoy taking my time… and I thought the kitties hit hard lol

          • Alien Emperor Trevor

            April 13, 2016 at 09:59

            Have you seen them in a sortie yet? “Hey look, a kitty! Oh SHIT” DEAD

          • Ottokie

            April 13, 2016 at 09:59

            Yup, they need to be nerfed xD
            I am more afraid of the kitties that a lvl 100 bomber

          • Admiral Chief in New York

            April 13, 2016 at 10:01

            I see a cat, I jump around like a Mario brother

          • Ottokie

            April 13, 2016 at 10:06

            True, I auto bullet jump straight up when I spot them.

          • Admiral Chief in New York

            April 13, 2016 at 10:08

            RhinoP is at least a little tougher against them

          • Ottokie

            April 13, 2016 at 10:09

            Nova must not get hit, she is too fabulous

          • Admiral Chief in New York

            April 13, 2016 at 10:09

            I get why you like her, NovaP is my second favourite currently

          • Alien Emperor Trevor

            April 13, 2016 at 10:12

            She’s my go-to frame for Grineer sorties now, on the rare occasions I play them. Those damn bullet sponges.

          • Ottokie

            April 13, 2016 at 10:13

            It’s the frame that I farmed first after the starting ASH frame because it looked awesome to play, became my main frame very easily.

          • Admiral Chief in New York

            April 13, 2016 at 10:01

            HATE THOSE FFFFFF CATS

          • Admiral Chief in New York

            April 13, 2016 at 10:01

            Mine is finally building

  2. Hammersteyn_hates_Raid0

    April 13, 2016 at 09:42

    Loved the update, what a turn around

    Reply

    • Ir0nseraph

      April 13, 2016 at 09:47

      Yeah very pleased, going solo you can get some rewards , and the DZ split gives me a chance to catch up.

      Reply

      • Hammersteyn_hates_Raid0

        April 13, 2016 at 09:47

        Same time again tonight? Wait, that sounds weird

        Reply

        • Ir0nseraph

          April 13, 2016 at 09:50

          Yeah but I know what you’re saying see you there (wait still weird)

          Reply

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 09:51

            XD

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 09:58

            KTM will be, I’d do a beer bet on that

        • Strawman Jim

          April 13, 2016 at 10:02

          Uh can I join you guys?

          Reply

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 10:02

            yes! please!

          • Admiral Chief in New York

            April 13, 2016 at 10:02

            Yellow jacket eh?

          • Strawman Jim

            April 13, 2016 at 10:05

            Sniff..

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 10:03

            Sometimes we’re more than four so we can do dailies with randoms if needed and then hit the DZ

          • Strawman Jim

            April 13, 2016 at 10:04

            Sweettt!

          • Ir0nseraph

            April 13, 2016 at 10:16

            Yeah the more the merrier .

    • Admiral Chief in New York

      April 13, 2016 at 09:51

      Yeah? You sold again?

      Reply

      • Hammersteyn_hates_Raid0

        April 13, 2016 at 09:52

        Yes, there’s a clear goal now with the gear level. Also had some gold drop items during the daily missions and they split the DZ so that those above 160 can’t troll low level guys like me

        Reply

        • Ir0nseraph

          April 13, 2016 at 09:56

          That was a good move, hopefully when we ascend past 160 , the rest of our friends will still be around or we will be shit out of luck again.

          Reply

        • Darren Peach

          April 13, 2016 at 10:06

          I managed to grab one of em DZ supply drops and the gold the boss guarding it dropped. Grabbed about 12 yellows last night.

          Reply

        • Darren Peach

          April 13, 2016 at 10:12

          Replay any mission on Hard and you will get a gold drop. Also, any named enemy in the DZ drops gold gear.

          Reply

    • Darren Peach

      April 13, 2016 at 10:13

      Apart from the soul destroying lag, I agree with you.

      Reply

      • Hammersteyn_hates_Raid0

        April 13, 2016 at 10:17

        I only saw that late last night. Like at around midnight

        Reply

        • Admiral Chief in New York

          April 13, 2016 at 10:19

          I hope it is a console thing

          Reply

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 10:39

            you’re so mean, but I know you care

      • Trevor James

        April 13, 2016 at 10:19

        Yeah same here. Numbers dont fly immediately after a shot. Didn’t notice it until I watched a YouTube vid and saw how quick it should. Bummed me out last night as I was playing like that this whole time.

        Reply

    • Jonah Cash

      April 13, 2016 at 15:01

      What did they change? I only play on weekends.

      Reply

      • Hammersteyn_hates_Raid0

        April 13, 2016 at 15:05

        Gold loot drops in dailies,names enemies in DZ drops gold as well, DZ is split between high and low level players, there’s trading, Players now have a gear level to show how strong they are as do items so that you can upgrade easier

        Reply

        • Jonah Cash

          April 13, 2016 at 15:15

          That is cool. I don’t really care for the grind in this game. Will finish the story and area’s over the weekend and see if I still feel like playing it.

          Reply

  3. Hammersteyn_hates_Raid0

    April 13, 2016 at 09:43

    “I will (for real) never play a Ubi game” Sounds like he’s a 180s man

    Reply

  4. Darren Peach

    April 13, 2016 at 09:44

    What was that line from Fight Club ? Something about the feasibility of car callbacks ? Fewer then 100 ? The shareholders are laughing all the way to the bank….. They don’t give a shit about those few unfortunate nerds. Seriously, I think it’s time for nuclear armageddon. Restore the balance back unto the world. Start with the top one percent……

    Reply

    • Hammersteyn_hates_Raid0

      April 13, 2016 at 09:46

      Take the number of vehicles in the field, A and multiply it by the probable rate of failure, B then multiply the result by the average court settlement C. A * B * C = X

      If X is less than the cost of a recall, we don’t do one.

      Reply

      • Admiral Chief in New York

        April 13, 2016 at 09:50

        😀

        Reply

      • Darren Peach

        April 13, 2016 at 09:55

        That’s the one. Imagine how meaningful a reddit post about 100 disgruntled nerds will be…….

        Reply

        • Hammersteyn_hates_Raid0

          April 13, 2016 at 09:57

          Not very

          Reply

      • Darren Peach

        April 13, 2016 at 09:56

        Did you memorise the movie ?

        Reply

        • Hammersteyn_hates_Raid0

          April 13, 2016 at 09:57

          Pretty much, it’s my Catcher in the Rye

          Reply

          • Darren Peach

            April 13, 2016 at 09:58

            I got the impression you liked it it.

          • Darren Peach

            April 13, 2016 at 10:00

            Mine was Saving Private Ryan. Now, Interstellar.

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 10:01

            Interstellar! I think I watched that 6 times in one day the other day

        • Ir0nseraph

          April 13, 2016 at 09:58

          Fight Club is hammers the one 😛

          Reply

  5. Ottokie

    April 13, 2016 at 09:45

    I got home started updating to see if I could get some set pieces, and BOOM, drive crashed. Started formatting at 9pm, it was not a good night.

    Reply

    • Hammersteyn_hates_Raid0

      April 13, 2016 at 09:47

      You have a PS4 now, play it on the best platform 😛

      Reply

      • Ottokie

        April 13, 2016 at 09:48

        The best platform is a comfy bed… that’s how I feel after I finished the format at 4am

        Reply

    • Alien Emperor Trevor

      April 13, 2016 at 09:47

      I feel your pain.

      Reply

      • Hammersteyn_hates_Raid0

        April 13, 2016 at 09:48

        LIES, you feel no pain, you feel nothing

        Reply

        • Admiral Chief in New York

          April 13, 2016 at 09:50

          You should know…MR0

          Reply

        • Alien Emperor Trevor

          April 13, 2016 at 09:52

          Well… yes. But at least I’m trying to fake it for my Tenno brother. :/

          Reply

      • Ottokie

        April 13, 2016 at 09:49

        And of course warframe needs a fresh install after a stunt like that. You can’t just copy pasta the files in steam.

        Reply

        • Alien Emperor Trevor

          April 13, 2016 at 09:53

          I had to do that when I reinstalled, least it’s not that big a download – about 10gb or so.

          Reply

          • Ottokie

            April 13, 2016 at 09:55

            Yup 11.2gb plus a 480mb launcher download

    • Admiral Chief in New York

      April 13, 2016 at 09:49

      WTF?

      Geez dude

      Reply

      • Ottokie

        April 13, 2016 at 09:50

        Here is the fun part, it was an SSD that crashed xD

        Reply

        • Admiral Chief in New York

          April 13, 2016 at 09:50

          You are shitting me!

          Total failure or just windawz crash?

          Reply

          • Ottokie

            April 13, 2016 at 09:51

            Just windows spazing out, but luckily the SSD only holds my windows so nothing lost but time.

          • Admiral Chief in New York

            April 13, 2016 at 09:52

            W10?

          • Ottokie

            April 13, 2016 at 09:52

          • Admiral Chief in New York

            April 13, 2016 at 09:59

            HA, there is your problem right there.

            W8.1 fo lyf!

          • Ottokie

            April 13, 2016 at 10:03

            You can have my Windows 7, when you pry it from my cold dead hands

          • Hammersteyn_hates_Raid0

            April 13, 2016 at 10:04

            It’s almost winter so the jobs half done

          • Alien Emperor Trevor

            April 13, 2016 at 10:04

            Well technically your drive did die… so….

          • Ottokie

            April 13, 2016 at 10:05

            Not dead… just coughing up a little blood that’s all

          • Alien Emperor Trevor

            April 13, 2016 at 10:06

            ’tis just a flesh wound!

          • Ottokie

            April 13, 2016 at 10:08

            Still flabbergasted how my 2 year old SSD got a speed wobble and my 10 year old drives are humming away perfectly.

          • Admiral Chief in New York

            April 13, 2016 at 10:10

            …all that farming

          • Ottokie

            April 13, 2016 at 10:11

            Must be a city boy SSD

          • Admiral Chief in New York

            April 13, 2016 at 10:13

            xD

          • Alien Emperor Trevor

            April 13, 2016 at 10:10

            I’m paranoid about that happening. Got it set to max reliability so the page file is on one of my HDDs.

          • Ottokie

            April 13, 2016 at 10:11

            But at least now my PC boots up again in 5 seconds, so I got that going for me

          • Alien Emperor Trevor

            April 13, 2016 at 10:14

            I’m okay with waiting a little longer. Gives me time to go pour a drink.

          • Admiral Chief in New York

            April 13, 2016 at 10:14

            LOL, my PC is so fast I barely have time to poop in peace

          • Alien Emperor Trevor

            April 13, 2016 at 10:29

            Booting off an SSD is life.

          • HvR

            April 13, 2016 at 11:03

            Ek het so pas ‘n bietjie opgekots.

        • Hammersteyn_hates_Raid0

          April 13, 2016 at 09:56

          How? Just how?

          Reply

          • Admiral Chief in New York

            April 13, 2016 at 10:00

            …Windawz 7

          • Ottokie

            April 13, 2016 at 10:04

            I haven’t formatted for 2 years. It’s the universes way of telling me it’s time

          • Admiral Chief in New York

            April 13, 2016 at 10:08

            Typical Windows 7 problem (worse if XP)

            [shudders]

          • Greylingad[CNFRMD]

            April 13, 2016 at 10:35

            You know, I also haven’t had the need to format for over two years now, not a single problem with W7, but last week, I upgraded to W10, thinking, “QUANTUM F*CKING BREAK MAN!!!” Did the upgrade, downloaded the 42 GB game, and started running it, oh as a side note, on a normal HDD, when you enter an area in the game, the game stutters, but how the stuttering works is it continues with the last input until the screen buffer actually displays the next “proper” image, this has caused poor Jack Joyce running around aimlessly shooting at ghosts only visible to Clairvoyants… I’ve tried clamping down on processes that run in the background to maximise performance, but there’s no way you can stop them, and the moment you stop one, the next one starts…

  6. Strawman Jim

    April 13, 2016 at 09:58

    The Cloud bringeth.. and the cloud taketh the charactereth!

    Reply

  7. RinceThis

    April 13, 2016 at 10:09

    Eish.

    Reply

    • Hammersteyn_hates_Raid0

      April 13, 2016 at 10:18

      It’s windows, I bet the characters are back as soon as they reboot the servers

      Reply

      • Ir0nseraph

        April 13, 2016 at 10:26

        XD

        Reply

  8. HvR

    April 13, 2016 at 11:04

    Pieter!
    Pieter!!!
    PIETER!!!!

    OMG THE UPDATE TOOK PIETER AS WELL!!!!!

    Reply

    • Strawman Jim

      April 13, 2016 at 11:48

      No.. please not PIETER!!!!!

      Reply

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