How to Turn off Xbox Live Auto Renewal

2 min read


As citizens of country without official Xbox Live support, we essentially commit fraud just to use the service. While we’re now a little wiser with regards to how we do it – forgoing credit cards and opting to use prepaid vouchers instead – some of the early adopters and less informed may still have their credit card information attached to their Xbox Live accounts. The caveat of this is that Microsoft renews Xbox Live Gold membership automatically which – if your credit card details don’t match your registered address – can lead to your tag being banned.

Thankfully it’s now possible to turn off auto-renewal without having to fight with a drawling phone-jockey in some call centre in the Netherlands.
Find out how after the jump.

  • Sign in to and go to the My Account section.
  • Click the Membership level link on the left.
  • You’ll see a page that has your Membership level, and the end date. Under that, you’ll see your “Automatic Renewal” status.
    Step 1
  • If it reads ON (like the screenshot above) You can click the ON link and you’ll be brought to next page that will let you switch it on or off. (screenshot)
  • Make your selection, then click next.
  • You’ll be returned to your Membership level page, where you can confirm your selection (screenshot)
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Remember, it’s always safer for us South Africans to use prepaid cards for subscriptions and points. If you need to renew your subscription or stock up on points, do so at or

Thanks to Major Nelson for the info

Last Updated: July 30, 2009

Geoffrey Tim

Editor. I'm old, grumpy and more than just a little cynical. One day, I found myself in possession of a NES, and a copy of Super Mario Bros 3. It was that game that made me realise that games were more than just toys to idly while away time - they were capable of being masterpieces. I'm here now, looking for more of those masterpieces.

  • ewie

    yes just done this and it works,

    It just tells me that if I load a prepaid card before the expiry it will put auto renewal on again. So seems like we will have to turn it of , and wait till our prepaid cards expire before loading xbox live cards again.

  • bokka1

    Thanks. Just did it although my membership expires on 5 Feb 2011.

  • Lupus

    I cannot turn it off, and never had any problems with renewals, I am on the monthly update, thought I’d be blocked a long time ago but nothing just keeps coming off every month.

  • RonaldMcDeath

    I have the same problem as Lupus, I can’t even cancel it.

  • WitWolfyZA

    arent we suspose to use debit cardss in the future.. Im sure that was one of the things they said at E3

  • I had the same thing, and HAD to deal with a drawling phone jockey in some call centre in the Netherlands.

    Phone Microsoft support and ask them to turn of auto renewal – then start using prepaid cards. not only is it safer, it’s also a heck of a lot cheaper.

  • auto renewal is one thing… Wait until you see how much hell MS puts you through if you actually want to cancel an account. It’s ridiculous.

  • mental milliner

    i have tried to cancel my automatic renewal but i follow your instructions but the word “on” DOESNT have a link attatched to it is there any other way!?

  • Call Microsoft and ask them to disable the auto renewal

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