Home Gaming How to Turn off Xbox Live Auto Renewal

How to Turn off Xbox Live Auto Renewal

1 min read


As citizens of country without official Xbox Live support, we essentially commit fraud just to use the service. While we’re now a little wiser with regards to how we do it – forgoing credit cards and opting to use prepaid vouchers instead – some of the early adopters and less informed may still have their credit card information attached to their Xbox Live accounts. The caveat of this is that Microsoft renews Xbox Live Gold membership automatically which – if your credit card details don’t match your registered address – can lead to your tag being banned.

Thankfully it’s now possible to turn off auto-renewal without having to fight with a drawling phone-jockey in some call centre in the Netherlands.
Find out how after the jump.

  • Sign in to Xbox.com and go to the My Account section.
  • Click the Membership level link on the left.
  • You’ll see a page that has your Membership level, and the end date. Under that, you’ll see your “Automatic Renewal” status.
    Step 1
  • If it reads ON (like the screenshot above) You can click the ON link and you’ll be brought to next page that will let you switch it on or off. (screenshot)
  • Make your selection, then click next.
  • You’ll be returned to your Membership level page, where you can confirm your selection (screenshot)


Remember, it’s always safer for us South Africans to use prepaid cards for subscriptions and points. If you need to renew your subscription or stock up on points, do so at www.mspoints.co.za or www.evogames.co.za

Thanks to Major Nelson for the info

Last Updated: July 30, 2009


  1. ewie

    July 30, 2009 at 11:49

    yes just done this and it works,

    It just tells me that if I load a prepaid card before the expiry it will put auto renewal on again. So seems like we will have to turn it of , and wait till our prepaid cards expire before loading xbox live cards again.


  2. bokka1

    July 30, 2009 at 12:33

    Thanks. Just did it although my membership expires on 5 Feb 2011.


  3. Lupus

    July 30, 2009 at 13:50

    I cannot turn it off, and never had any problems with renewals, I am on the monthly update, thought I’d be blocked a long time ago but nothing just keeps coming off every month.


  4. RonaldMcDeath

    July 30, 2009 at 15:35

    I have the same problem as Lupus, I can’t even cancel it.


  5. WitWolfyZA

    July 30, 2009 at 16:11

    arent we suspose to use debit cardss in the future.. Im sure that was one of the things they said at E3


  6. Geoff

    July 30, 2009 at 16:31

    I had the same thing, and HAD to deal with a drawling phone jockey in some call centre in the Netherlands.

    Phone Microsoft support and ask them to turn of auto renewal – then start using prepaid cards. not only is it safer, it’s also a heck of a lot cheaper.


  7. Nick de Bruyne

    July 31, 2009 at 03:05

    auto renewal is one thing… Wait until you see how much hell MS puts you through if you actually want to cancel an account. It’s ridiculous.


  8. mental milliner

    June 6, 2010 at 23:24

    i have tried to cancel my automatic renewal but i follow your instructions but the word “on” DOESNT have a link attatched to it is there any other way!?


  9. Nick de Bruyne

    June 7, 2010 at 00:25

    Call Microsoft and ask them to disable the auto renewal


Leave a Reply

Your email address will not be published. Required fields are marked *

Check Also

If You Could Create a Game About South Africa…

There is no question that we live in a beautiful country, but it’s also one that can be ex…