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Nintendo plays down Switch issue reports

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Nintendo’s Switch has been out for a week and a half, and while it’s impossible to know just how many systems are affected, there exists an alarming number of reports of issues. That’s especially unusual given that Nintendo hardware (a few hinges aside) tends to be exceptionally well-made.

The most prominent issues tend to be regarding left Joy-Con connection issues, something I experienced myself. Moving the system away from my Wi-Fi router has alleviated my connectivity issues. The other seemingly widespread issue has to do with the dock scratching the system’s screen. I’m lucky to have avoided that one, but I also apply a screen protector to new devices as soon as I get them.

Nintendo is aware of the reports, and is looking in to them, says Nintendo of America’s Beefy Reggie.

“Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports,” he said. “We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”

He also addressed the reported screen-scratching issues.

“We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no.

“So throughout all of those experiences, throughout all the docking and undocking we’ve done, we haven’t seen it. So this is one where if it is happening, we want to understand more as to what the specific situation is. Which is why we want consumers to let us know through our support site.”

Not everyone’s been quite as fortunate as I have, but according to Nintendo the problems aren’t widespread.

“At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience,” the company said in a statement to Time. “It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception.

“There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team.”

“The number is not significant, and is consistent with what we’ve seen for any new hardware we have launched.”

Last Updated: March 13, 2017

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