We’ve posted a few articles in the last couple of days on what appeared to be a growing number of complaints around the PlayStation 4’s failure rate. At the time it appeared that the rate was increasing, and it was, and that it may possibly be a much bigger issue than anyone expected.
Originally Sony responded and stated that the current PlayStation 4 failure rate was 0.4% however they had now admitted that due to problems in shipping this rate has now climbed to under 1%.
That’s a remarkably low number that is well within the accepted failure rate band, now obviously no one wants their expensive tech to fail but life happens and Sony has put a solid return and replacement policy in place to ensure consumers aren’t overly affected.
I’m naturally cynical when it comes to companies posting figures like this but at the same time the number of complaints we are seeing online appear to be dropping and not increasing which makes me pretty sure we are not about to see another Xbox 360 RROD issue.
Last Updated: November 20, 2013
Alien Emperor Trevor
November 20, 2013 at 11:42
Well that’s good news. Half the complaints I read seemed to have been caused by the user instead of hardware problems anyway.
Captain GUZ
November 20, 2013 at 11:45
ID-10T error?
GalacticLordCaptainAwesomeness
November 20, 2013 at 11:46
PEBKAC error
Unavengedavo(aka. MadeYouLook)
November 20, 2013 at 11:55
Lol, I see you beat me to it… But I don’t think consoles use Keyboards though 😛
GalacticLordCaptainAwesomeness
November 20, 2013 at 11:57
PEBCAC then 🙂
Alien Emperor Trevor
November 20, 2013 at 11:46
I thought that was the name of the Xbox indie dev programme. trollol!
Unavengedavo(aka. MadeYouLook)
November 20, 2013 at 11:54
P.E.B.C.A.C error
(Problem Exists Between Controller And Couch)
Rikus
November 20, 2013 at 12:00
Or if you have a Kinect:
Problem Exists Between Console And Couch
Ultimo_Cleric N7
November 20, 2013 at 12:05
Slaver Labour error
Captain GUZ
November 20, 2013 at 12:06
All it would take is one pissed off guy in the quality control
Ultimo_Cleric N7
November 20, 2013 at 14:13
Pretty much. And from what I read there are quite a few unhappy chappys at the Foxcon plant where these consoles are manufactured.
GalacticLordCaptainAwesomeness
November 20, 2013 at 11:46
Wonder if they have tried rebooting it to fix the issues…
Captain GUZ
November 20, 2013 at 11:50
Do not reboot when updating your PS4(games or software) bad things WILL happen
Hammersteyn
November 20, 2013 at 11:51
That’s what they say about PC’s, never stops anyone though.
GalacticLordCaptainAwesomeness
November 20, 2013 at 11:52
Yeah 🙁 and then you have to thank Eishkom for those new MB’s when flashing the BIOS
Alien Emperor Trevor
November 20, 2013 at 11:54
On an old PC I had a dodgy BIOS chip, every so often it just wouldn’t boot. Used to have to hot swop it in order to flash it on another machine. Every time was nail biting lol
Captain GUZ
November 20, 2013 at 11:56
Danger danger high voltage!!!
GalacticLordCaptainAwesomeness
November 20, 2013 at 11:57
real men do it with the power on…wait that sounds wrong….
Captain GUZ
November 20, 2013 at 11:58
Hahahahahaha, is that for the vibrating function
edit do:the controllers have force feedback?
GalacticLordCaptainAwesomeness
November 20, 2013 at 11:59
One of those shocking experiences you will never forget
Brian Murphy
November 20, 2013 at 15:08
People who do that on PC are straight up idiots, accidents are understandable (power outtage), but beyond that, how hard is it to just leave the thing alone and follow instructions. Gah.
Hammersteyn
November 20, 2013 at 15:28
“Welcome to the our IT office, what seems to be the problem.” Then we have to hear the same thing you just mentioned above.
Brian Murphy
November 20, 2013 at 16:08
Oh I know, I’ve worked IT before and I know just how many people are out there who are idiots. Sorry, I can understand and even accept the fact that people choose not to get into PC’s. But to ignore on-screen instruction, goes beyond not knowing about PC’s, and steps into the realm of silliness.
It’s like putting diesel in your car, even though it says on the dash, unleaded only.
Hammersteyn
November 20, 2013 at 16:18
And yet it happens
Brian Murphy
November 20, 2013 at 17:24
Yeah, of course it does, as I said, plenty of idiots out there.
Captain GUZ
November 20, 2013 at 11:43
1% isn’t bad considering that foxconn makes some of the parts, and sometimes stuff just gets broken during shipping and cant be helped (lazy couriers ect.)
Purple_Dragon
November 20, 2013 at 11:46
Will be interesting to see how things go on XBox side of things.
Rikus
November 20, 2013 at 11:50
A 1% failure rate is pretty impressive. I’m pretty sure even the electronics used to manufacture the console have a higher failure rate.
ProtestTheMossel
November 20, 2013 at 14:00
1% failure isn’t bad at all, but I keep thinking it can be less. If 1 000 000 units gets sold, 10 000 sorry fucks will be quite negative.
Spathi
November 20, 2013 at 11:50
When you drop 1 000 000 consoles within 2 days, there are bound to be a lot of complaints within a short period of time.
Hammersteyn
November 20, 2013 at 11:51
Wonder if it’s 2 000 000 by now.
Deano
November 20, 2013 at 11:56
maybe by 13 Dec when they launch in Africa, and other places.
Spathi
November 20, 2013 at 12:02
Europe is traditionally a Sony stronghold, so from 29 November I think the numbers will climb quite a bit more.
Unavengedavo(aka. MadeYouLook)
November 20, 2013 at 11:56
Well if you drop 1 000 000 consoles, then some are bound to be broken :O
RinceandShrubbery
November 20, 2013 at 11:57
HAHAhA 🙂
TiMsTeR1033
November 20, 2013 at 11:59
Normally the ones at the bottom 😉 and Amazon apparently doesn’t know how to protect them very well either.
Spathi
November 20, 2013 at 12:00
Hehe, knew my choice of words would come to haunt me!
Hammersteyn
November 20, 2013 at 12:11
LOL
Hammersteyn
November 20, 2013 at 11:52
Makes me feel a little better to know this.
Vampyre Squirrel
November 20, 2013 at 11:58
HAHAHA! Hopefully failed units in SA won’t be handled in the same way as they were with the PS3… was terrible… I should know, I worked for the company that swapped out the faulty units for refurbs…
Captain GUZ
November 20, 2013 at 12:00
So its your fault? just joking
Vampyre Squirrel
November 20, 2013 at 12:11
Nah… I wanted to test them properly, but wasn’t allowed to.
But then again Microsoft was doing the same with the Xbox 360’s.
Apparently it’s too expensive to send parts to South Africa and set up a proper repair center.
Captain GUZ
November 20, 2013 at 12:12
Africa , always getting the kak end of the stick
Vampyre Squirrel
November 20, 2013 at 12:14
Yeah.
There are a few places that were stripping failed units for parts and going on courses to become certified techs… but the good places are few and far between.
Oh and controllers weren’t covered under the same warranty… LOL
TiMsTeR1033
November 20, 2013 at 12:24
What happened to them? thrown against a wall! LMAO!
TiMsTeR1033
November 20, 2013 at 12:16
So they basically just “fix” test for 5min send back.
Vampyre Squirrel
November 20, 2013 at 12:17
Nope, they were booked in, sent overseas, “fixed”, sent back to SA, “tested” and then given to someone else.
TiMsTeR1033
November 20, 2013 at 12:03
I am guessing treated like shit! be like yo Jimmy! CATCH! *SMASH*
Vampyre Squirrel
November 20, 2013 at 12:10
Dude, at one stage you were paying R1500+ to get a refurbished PS3… was more worth it to go out and buy a new one (in the long run).
Sure they replaced 90% of the hardware in the unit, but it was still a refurb and was only tested by us for about 5min… had a few people return a few in the space of a couple months.
TiMsTeR1033
November 20, 2013 at 12:15
That is actually really really BAD! test for 5 min. Okay its working…. 10 min later…
Vampyre Squirrel
November 20, 2013 at 12:16
lmao! I never saw a PS3 that was that bad!
That thing looks like it was set on fire
TiMsTeR1033
November 20, 2013 at 12:19
I remember them selling refurbed Ps3’s was kind tempted to get one, as were cheaper. Then thought about it refurbish means faulty console fixed, and trying to get rid of…. hmmmmm ummm no thanks!
Vampyre Squirrel
November 20, 2013 at 12:21
Caused an uproar as they were marketed as new, but really weren’t.
TiMsTeR1033
November 20, 2013 at 12:23
Somebody could of done all sorts of things to that Ps3 first!
Vampyre Squirrel
November 20, 2013 at 12:27
They were very clean and we had to wear white anti-dust/fingerprint gloves while testing the systems… including the PS3’s, PS2’s and PSP’s or Vitas (except for when using the touch screens :P)… very controlled and checked all the time.
The testing was the only thing that bugged me.
TiMsTeR1033
November 20, 2013 at 12:28
So you yourself fixed Ps3’s?
Vampyre Squirrel
November 20, 2013 at 12:32
Nooo, i just pulled them out of boxes, plugged them in, tested the bluetooth, two display options, then that it read the games, dvd’s and blu rays, and then packed it away again after resetting it to factory defaults.
TiMsTeR1033
November 20, 2013 at 12:34
I wonder how cheap they could get a ps3 for at the company… Fix it up nice and new… work there get discount. CHEAP CHEAP! lol
Vampyre Squirrel
November 20, 2013 at 12:46
Unfortunately even as an employee you couldn’t buy one from them… refurb or not… they shipped enough to us to cover the return rate.
RinceandShrubbery
November 20, 2013 at 12:02
Shame, that’s 1% sadness.
GalacticLordCaptainAwesomeness
November 20, 2013 at 12:03
That is pretty good for FOXCON manufacturing… Kudo’s to them
Spathi
November 20, 2013 at 12:06
Rather, kudos to the students at Xi’an Technological University North Institute!
GalacticLordCaptainAwesomeness
November 20, 2013 at 12:15
Iiiiiif youu want to pass, dennnn you got to make a proper console….
RinceandShrubbery
November 20, 2013 at 12:08
Agreed. They must have upgraded from the leather whip to something far more sinister… http://stream1.gifsoup.com/view/552680/justin-bieber-fail-o.gif
GalacticLordCaptainAwesomeness
November 20, 2013 at 12:17
ha ha ha dumbass
RinceandShrubbery
November 20, 2013 at 12:24
it made me smile hahaha
TiMsTeR1033
November 20, 2013 at 12:07
That feeling….
http://rack.3.mshcdn.com/media/ZgkyMDEzLzA3LzE4Lzc1L0RyLldoby41Mjg5ZC5naWYKcAl0aHVtYgkxMjAweDk2MDA-/571ec44d/6da/Dr.-Who.gif
Gr8_Balls_o_Fire
November 20, 2013 at 12:21
That’s quite a nose-leak
TiMsTeR1033
November 20, 2013 at 12:25
He has a post nasal drip… Rince is familiar with dripping..
RinceandShrubbery
November 20, 2013 at 12:25
HAHA 🙂
ProtestTheMossel
November 20, 2013 at 13:56
haha damn, now I’m sad.
Unavengedavo(aka. MadeYouLook)
November 20, 2013 at 12:32
Speaking of sadness… I saw on twitter that you needed some happiness today, well here you go 😀
RinceandShrubbery
November 20, 2013 at 12:34
NO! I will not fall for anything from you!
Unavengedavo(aka. MadeYouLook)
November 20, 2013 at 12:39
Just do it… I am genuinely trying to be nice for a change :O
Captain GUZ
November 20, 2013 at 12:41
I call trap
Unavengedavo(aka. MadeYouLook)
November 20, 2013 at 12:50
See, this is why I can’t post nice things :'(
Captain GUZ
November 20, 2013 at 12:51
Burned once shame on you, burned twice shame on me
Melasco
November 20, 2013 at 12:07
http://metro.co.uk/2013/11/19/man-loses-house-in-tornado-remains-upbeat-after-ps4-survives-4192539/
Hammersteyn
November 20, 2013 at 12:14
That’s sweet and sour news, hopefully he has proper insurance.
Andre116
November 20, 2013 at 13:05
Hmmm…1% and not really that long that it has been out. What will the failure rate be a year from now?
Brian Murphy
November 20, 2013 at 15:14
Probably higher, 1% is improbably low for an electronics device. Even the average electronics device has a 15% failure rate after 3-4 years of use (consumer reports). So, I can’t imagine it staying this low for the lifecycle. I don’t think it’ll go super high or anything, but it definitely has room to breath.
Devourer of Small Bunnies
November 20, 2013 at 13:11
You know, being employed as QA/Software tester it baffles me how this stuff passed quality control. yeah ok, you say its less than 1%, but when your stock is selling by the millions, 1% can turn out to be a ridiculously high number. For something that costs a small fortune, any kind of failure rate is unacceptable. Maybe im too critical due to my background, but if any work I push out isnt at least 100% working and functional, I dont get paid.
ProtestTheMossel
November 20, 2013 at 13:55
I agree that 1% is a bit high, but 100% success rate is impossible. Remember this isn’t just software, it’s hardware as well. And hardware gets made in a production line somewhere in a factory (or chinese sweatshop, depends what you believe lol) and no machine can create everything with 100% accuracy. Somewhere along the line something will go wrong. This is usually then calculated with statistics and if the rate of failure (in this case 1%) is acceptable to the company, they continue production.
Devourer of Small Bunnies
November 20, 2013 at 14:48
Totally understood, but considering the potential damage that will ensue with over zealous media types. Hardware testing is no joke sure, but considering most high end tech (ie audiophile/studio type equip) all have minuscule failure rates, due to stringent quality control regimes. If this is already applied at a retail level, I cant see how or why the rate should be (relatively) that high on 7k console. Though like I said before, I am being extremely critical.
fred
November 20, 2013 at 14:46
Here’s hoping i’m part of the 99% , being the 1% sucks .
ToshZA
November 20, 2013 at 15:57
And about 1% of the population cared about this news.