Home Gaming PSN is not secure and Sony’s solutions are ineffective

PSN is not secure and Sony’s solutions are ineffective

2 min read


We’re living in a digital-driven age, where more and more of our purchases are made online with details that are stored somewhere on a server we hope is secure. There are, of course, various ways to ensure this information stays safe, but no matter how much security there is a system is always vulnerable to attack. In those cases, it’s great to have good customer service to fall back on, so that any collateral damage is dealt with. It’s that last step where Sony is falling so very short.

Sony has been prone to hacks in the past, but we’ve rarely heard of stories where singular hacks are dealt with in such a terrible manner. Take Reddit user Kadjar for example, who had $600 worth of fraudulent transactions made on his card via a hack on his PSN account. There are various different ways in which the simple act of regaining control of your own account is made difficult (ironically, to avoid this type of fraud) but it’s Sony’s laid back response that is a bit more worrying.

Firstly, Kadjar was offered something in terms of compensation. For the $600 of fraudulent transactions, Sony was able to offer $150 PSN credit in return (the maximum the online wallet can hold at a time). That’s nowhere near sufficient to say the least, so the only avenue left for Kadjar would be to take it up with his bank. That introduces a whole new problem though, as a transaction strike like that would ultimately get Kadjar banned from PSN – locking him out of any services he may have paid for and even games he may have purchased online.

These systems are all in place to prevent fraud in the first place, but it seems like Sony is more than content to hide behind them when it comes to actually dealing with a hacked customer. At this point, there’s really nowhere else to turn for a user like Kadjar, other than choosing between a future on PSN or reclaiming a lot of stolen money. That’s essentially what he was told by online support too, before Reddit got a hold of the story and set the entire issue alight.

Sony has some real problems to address here, starting with the implementation of two-step verification. It seems absurd that Sony hasn’t implemented this at all across PSN, when similar services such as Xbox Live and Steam have had it for years. Having additional security to prevent unauthorized access should be a staple by now, especially when the consequence of being hacked carries such a large risk for the party concerned.

And it’s not just happening to one person either. This could literally happen to any PSN user at any time, and right now Sony has no effective way of dealing with it. Until then, can you really consider PSN a safe place to store anything important?

Last Updated: March 13, 2015


  1. Yeah I think also, we should all just be using vouchers, it’s inconvenient but also safe than storing your card details.


    • Hammersteyn

      March 13, 2015 at 09:06

      It’s what I do.


    • Dutch Matrix

      March 13, 2015 at 09:08

      Also, they don’t tell you who The Summon is, right?????


      • Umar

        March 13, 2015 at 09:09

        LOL Too soon dude….way too soon, wound is fresh.


    • HvR

      March 13, 2015 at 09:20

      Same here for everything; I can not believe people trust the security in online systems like Sony, MS, Google/Android and Apple enough to let them store credit card details. By their very nature these systems have lots of access points for various devices across many generation so will be very hard to secure. And this has been proven number of times from personal info, photos and credit card information being stolen.


    • Chaos Lord Norm

      March 13, 2015 at 09:34

      Nailed it!


  2. Loftus

    March 13, 2015 at 09:07

    Is my trophies safe ?


  3. Pieter Kruger

    March 13, 2015 at 09:10

    I didn’t even own Fifa at the time but had most of my MS points used to buy Fifa content many moons ago! ????????. MS did a great job in refunding me in full within 48hours though!


    • Jonah Cash

      March 13, 2015 at 16:46

      Good!! Glad you were helped so nicely!!


  4. Chaos Lord Norm

    March 13, 2015 at 09:15


    On an unrelated note… GO BLUES!!!!


    • WitWolfy

      March 13, 2015 at 09:44

      I agree the wall of text really put me off.


  5. Blood Emperor Trevor

    March 13, 2015 at 10:01

    It must be all those free games. Free stuff on the internet is always dangerous.


  6. Guava_Eater

    March 13, 2015 at 10:36

    I took my card details down long ago, only use the pre-paid cards now…


    • Ir0nseraph

      March 13, 2015 at 10:45

      I only use pre-paid currently.


  7. dragonhelios

    March 13, 2015 at 12:56

    After my hulu account was hacked last week, my PSN account was hacked this weekend. I traced (luckily the leach wasn’t smart enough to use a fake email addy) both hacks back to a forum dedicated to cracking and hacking. PSN accounts, netflix, hulu etc is freely hacked and distributed to the users there.

    Took me 3 days to restore my account as playstation support is unavailable over weekends in south africa and the US can’t access or change any settings in SA accounts. I had to provide ID verification, online ID, full names and surnames etc just to restore the settings yet the hacker could change both the sign-in id and password in a second. Luckily my wallet was linked to an empty savings account so didn’t suffer the same fate as the person mentioned in the article.

    Bottom line is that two step verification is a must and sony and other service providers seriously need to step up their game and quickly, the hacking community isn’t waiting for them to wake up from their slumber.


  8. Jonah Cash

    March 13, 2015 at 16:45

    Here is how you buy something on PSN dear friends… Load your card details, load the money required… now the important step: Delete the card details… wow problem solved!! Also I get a mail in like 2 minutes after I bought something on PSN so yeah forgive me if I think you are an idiot to have $600 used on your PSN account and you know nothing about it!! I also check my bank every weekend, this is 2015 kids!! Get with the program!!


  9. tizzy

    March 13, 2015 at 18:21

    Best option…sell ps4 and grab xbox one. It has better games anyway.


    • Darren Peach

      March 13, 2015 at 18:33

      And when your Xbox one gets hacked ? Give up gaming ?


      • tizzy

        March 13, 2015 at 19:31

        Been on box live for 8 years. Not a single problem with hacking for me. Love the service. Xbox live is a whole hell l of a lot more secure than PSN.


    • 40 Insane Frogs

      March 13, 2015 at 22:28

      Nah dude, sell your xbox one and buy a PC. It has better games anyway.


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