Sony apologises for PlayStation network issues

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Bulletproof

Sony’s PlayStation network has been down or malfunctioning disconcertingly often of late. Contrast the the now paid-for service with Xbox Live, which has been mostly rock solid, It’s not been helped by the 2.0 firmware update, which not only broke the network, but broke a number of PlayStation 4 units in its wake.  It’s something Sony’s really sorry about.

“Listen: we’re really, really apologetic,” said Sony’s Australian head Michael Ephraim, speaking to VG247. “Dealing with network and digital – I’m not trying to spread or deflect anything, but dealing on such a robust network is a tricky experience. The good thing is we’ve launched 2.01, which has fixed the rest mode, and has fixed the YouTube app.

“It was very unfortunate. We hate that. The network was down during the 2.0 release. It’s very unfortunate. Those things are gonna happen over time. We’re not bulletproof on those things.

“I think the good thing is, we reacted quickly and the fix is out, about two or three days after. So we apologise. Like I said, dealing with global network loads and concurrent users for a platform that is ever expanding because of our sales being so strong is tricky at times, and we’re not infallible.”

Sony was indeed quite quick to fix everything, with a patch coming just days after the much anticipated, much maligned firmware update went live. It took just a few days for the next patch to come too – and so far, it seems like everything now works as intended. That’s all very nice, but I think Sony has to do better with its network, now that it’s asking players to pay a monthly subscription to be able to play multiplayer games.

Last Updated: November 17, 2014

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