Xbox.com is lying

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So after writing about Microsoft’s xbox disc replacement policy a few weeks ago and even stating that South Africa was covered it seems that I was wrong.

Well half wrong at least. According to Xbox.com the Xbox disc replacement program is applicable to us. In big black bold letters

THIS PROGRAM IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORIZED RETAIL LOCATIONS.

Last I checked that would include South Africa, so I was more than a little surprised when I started getting messages telling me that South Africa was not covered.

I then sent an email through to customer care and after initially receiving some idiotic response asking me to phone them they got back to me with

Thank you for your email, The disc replacement program is not applicable to South Africa, if you want to be informed about any updates regarding this issue please contact Xbox customer support on the following phone numbers

So Xbox.com is just lying then? According to the full terms and conditions applicable to this program we are covered. I think we are all used to be treated like second class citizens by the big corporate’s of this world but this is taking it one step to far.

The question now is how can Microsoft be forced to stand by their own statements?

Last Updated: April 26, 2007

Gavin Mannion

I for one welcome our future robotic overlords

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