Update on Xbox 360 design failures

2 min read

So it looks like my previous report on all the 360’s manufactured having a design issue seems to have hit a nerve.

A large majority of people have claimed that I am just making things up and not reading the source properly, there was a great chance of that happening as it was just a quick article that I sent out. So this morning I have been trying to track down the transcript of that conference call to see how the claim of all the Xbox 360’s being defective came about.

Thanks to Joystiq.com for the transcript

Robbie Bach: You should think of this as an issue that’s Microsoft’s responsibility. The partners who have done assembly and component work for us have done good work; we’re very proud of working with them; we’re going to continue to work with them. So you should think of it as a Microsoft design issue. Again, since it’s multiple things, I hate to even point at design. To get at the heart of your question, it’s really our responsibility, not anybody else’s.

Basically what he is saying is that there is a fault in the design and manufacture of the Xbox 360. This cannot only apply to some of the 360’s. This is inherently a problem with all of them then.

Now before you start frothing at the mouth again this does not mean all Xbox 360’s will fail, It just means that all Xbox 360’s manufactured before this problem was found (We are guessing May) have a higher chance of failing.

This is not news, the reports of failure rates hitting 30-60% are all over the Internet.

I love my 360 and have never had a problem with it however I am not blind to the fact that it may fail at any time which is very annoying.

To the people who complained about Microsoft not repairing their Xbox 360’s for free I can’t really help you. In South Africa we get our machines replaced the same day if we have a problem. I just take it back to the retailer and swap it out.

Last Updated: July 14, 2007

Gavin Mannion

I for one welcome our future robotic overlords

  • Ocelot

    The truth is hard to swallow. So now if 30%+ of all Xbox 360’s have failed, I wonder how many they have actually sold! Because their numbers don’t include people on their second, third or even fourth Xbox. They should have different numbers for sold new and replacements.

  • scotty777

    actually, Ocelot Has a really good point, i mean If they “sold” 10 million and then 30% of those are simply replacements(i’m not including those who have got there box replaced 3 or even 4 times) that means 3 million sales aint exactly sales, Lord this must be costing Microsoft! i mean, if they make a $100 profit and the consoles cost $250 and 30% of the consoles are faulty that means that if they actually sold 7 million, they’re making a slight profit, or even a loss :(, funny it seems the wii is the only console that doesn’t have shit

  • scotty777

    Um… What he said to!

  • Microsoft has always said they are loosing money on the 360.
    But they hope in the long run to have the very best game console, and then turn a profit.

    I am hoping they are right, and I also hope when we paid for our 360, that we will not have to pay anything else to get one of those Perfected Xbox 360s that they finally come up with.

    I have always know, from the day my first launch console died, that the name of these machines should be

    testbox 360
    Now, should be test box 360 x 3 as we get a 3 year warranty for 3ROLOD

    Anyways, looking forward to getting my new, improved refurb back soon.


  • joesew

    Terrible journalism.

    30-60% failure rate on the internet?

    The only thing worse than making up a number is citing your source as “the internet”.

  • LazySAGamer

    Hmm I said “all over the internet” there is a difference…. I think the failure rate is becoming common knowledge and therefore I no longer need to reference it at all times…

    Just google if you need specifics…
    There is one to start you off

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