It’s been a truly miserable week for Warner Bros. and Rocksteady – during a time when they’d rather be basking in the glow of the many positive reviews Batman: Arkham Knight has received. The PC version of the game is an absolute mess, with a 30 FPS cap, terrible optimisation and a lot of work needed to fix things. It’s so bad in fact that Warner Bros. has done the only thing they can right now – stopped selling one of their biggest titles.
Following the wave of unimpressed Steam reviews, extremely negative feedback and a suspected rise in refunds, Warner Bros. has done the right thing and pulled Arkham Knight from Steam. You’ll no longer be able to purchase the title through the world’s biggest digital retailer, until such a time that they, and Rocksteady, deem the game suitable for sale once again. In a statement, Warner Bros. acknowledged their fault in the matter, and promised to deliver a working version of the action title soon.
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (http://support.wbgames.com/). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
A tough but required move from Warner’s part – especially with the Steam Refund system now in full, efficient effect. I do hope that Rocksteady are able to fix things in a timely manner, but considering the state the game is currently in, I wouldn’t hold my breath.
Last Updated: June 25, 2015