People are getting refunds for No Man’s Sky regardless of time played

3 min read


No Man’s Sky is one of this generation’s biggest games. It’s become a media sensation – for both good and bad reasons. In the marketing build up for the game, No Man’s Sky managed to ignite the imaginations of would-be galactic explorers. It created a whirlwind of hype that I’ve never seen surround a single game before.

Unfortunately, expectations and reality seldom overlap. Since its release, there have been thousands of players upset with the game, believing that Hello Games and Sean Murray lied about how expansive the game and its systems were, making promises could never be lived up to.

I’m not going to point fingers and accuse anyone of lying, but I will say that the amazing maths behind it aside, No Man’s Sky ended up being a boring game to play once you’ve scratched its surface. On PC, its initial quarter of a million active players dropped to around 15 000 within the space of two weeks. While it’s normal for any game to lose players after launch, No Man’s Sky’s low player count is worrying both because it’s so large, and because many expected the game to be something that could play forever.

The player count is possibly set to drop even further. Steam, Sony and Amazon have, unusually, extended the period for refunds on the game. Steam’s refund window is usually capped to two hours of playtime, but that window has been extended to allow anyone who’s bought the game to get a refund. Sony’s PlayStation Network allows for refunds within 14 days, but only if the game hasn’t been downloaded and installed. They too, seem to be offering refunds.

For what it’s worth, Steam’s updated the No Man’s Sky page to ssert that they’re not offering extended refunds (anymore?).

The standard Steam refund policy applies to No Man’s Sky. There are no special exemptions available. Click here for more detail on the Steam refund policy.

Users on reddit and neoGAF seem to have taken advantage of the refunds.

“Just heard on a random twitch channel they’re giving refund so I gave it a shot even though I tried the day it came out, AND HOLY S*** IT WORKED. I should mention I had 8 hours in the game, and a negative review,” wrote one user on reddit.

“I got my refund from PSN customer support a couple nights ago. 50+ hours of playtime,” says NeoGAF user Kyoufu. “Not surprised to see Steam doing the same thing.”

Personally, while I like the idea of being able to get refunds on games that are fundamentally broken (like Arkham Knight on PC was for many users), I think the idea of getting a refund from a game you’ve sunk 50 hours in to seems a little disingenuous.

Former Sony UK employee Sahid Ahmad likens it to thievery – and I can’t really disagree.

Last Updated: August 29, 2016

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