Home Gaming These are the big issues with the New Xbox One Experience right now

These are the big issues with the New Xbox One Experience right now

7 min read


I’m looking very forward to the new Xbox One Experience. Mostly, it’s because the Xbox One’s current User Interface is a giant pile of junk; a completely unintuitive set of menus and apps that are barely connected to each other. Navigating the Xbox One is more troublesome than it ought to be – and that’s exactly what the November update seeks to fix.

I’d be running it right now, save for some perhaps serendipitous timing. The new experience is live for Xbox preview members – and I’d be in that select group of individuals who get to beta test updates were it not for me being invited to the program juuuuuuuuuuust around the time Microsoft stopped accepting new participants. I say serendipitous, because it seems that the preview is a little broken right now.

Microsoft is aware of, and currently trying to a fix a list of issues with the new experience that’s longer than a Tolstoy novel. Here’s what’s currently wrong:

Games and Apps: The following are known issues with specific titles on the initial New Xbox One Experience updates.

Games Failing to Launch: The following games may fail to launch:

  • Guacamelee: SCTE
  • Unmechanical
  • Elite: Dangerous
  • Pool Nation FX
  • D4: Dark Dreams Don’t Die
  • Xbox Fitness
  • Skylanders
  • Destiny: The Taken King
  • Game Compilation Discs (ex. Borderlands: The Handsome Collection, Saints Row IV).

Forza 6: You may encounter graphical errors (screen turns a blue or purple hue) when participating in races.

Assassin’s Creed Unity: Installing Assassin’s Creed Unity DLC while the game is open will cause it to crash when the DLC finishes downloading.

Elder Scrolls Online: Logging into an existing character will cause an error indicating you do not have network connectivity and prevent you from connecting to the server.

Titles with DLC installation issues: You will be unable to install DLC from game collection as no manage UI is present. Simply download the DLC and bundled title from the stall.

Apps Failing to Launch: The following apps may fail to launch:

  • ABC News
  • VUDU
  • SlingTV
  • WWE
  • Showtime Anytime
  • Every Street United
  • Overdog
  • BlinkBox
  • ReddX
  • TWC TV

Apps with video issues: The following apps will launch but videos or streams will not play:

  • SyFy
  • USA Now
  • BravoNow
  • TED
  • MLB

General System Errors

  • System Update Errors: If you encounter an update error screen while downloading a system update and the console freezes, please wait 3 minutes before rebooting the console to ensure crash data is captured. Crash data is submitted automatically; no action required on your part.
  • Party Chat: When entering connected standby with a party chat session open, after resuming from connected standby party chat may no longer function. Workaround: Hard reset the console (press and hold the power button on front of the Xbox One console to perform a hard reset).
  • Xbox Button: While holding down a button on the controller or plugging in a racing wheel and pressing the Xbox button, the power menu may pop up after which the Xbox button will fail to recognise input. Workaround: Hard reset the console.
  • Automatic Downloads: Content purchased from Xbox.com will not automatically download to the Xbox One console. This feature is planned to come later.
  • Browser: You will be unable to use voice commands in the browser; using voice commands in the browser will likely cause the console to hang and require a hard reset to resolve the issue.
  • My games & apps: After downloading a system update ‘My games & apps’ may fail to populate. Workaround: Hard reset the console.
  • Games stuck in the queue: You may find games are unexpectedly remaining in the download queue.
  • Notifications: Friends do not receive game toast notifications.

Live TV: The following issues affect the Live TV experience.

  • Cable/Satellite set top box compatibility is not yet at parity with the current Xbox One experience. Please continue to report video playback and audio issues using the Report a problem app to help us improve the experience. HDMI troubleshooting steps: 1. Go Home and press the menu button on the OneGuide app to quite, then restart it. 2. Unplug and re-plug the HDMI-in cable from the Xbox, ensuring it’s seated securely in the port. 3. With the Xbox One turned on, pull the power cord on the cable/satellite box, wait a few seconds, and plug it back in. 4. Press and hold the power button on the front of the Xbox One to perform a hard reboot of the console.
  • Dolby Digital surround sound will not work for Live TV.
  • App channels cannot be set as a Favourite.
  • The “Xbox Snap TV” voice command does not work. You can snap TV via voice commands by saying “Xbox Snap OneGuide” or choosing OneGuide from the Snap Centre.
  • The OneGuide pin doesn’t function. You can launch OneGuide using the app, voice commands, or from the OneGuide twist.
  • You may experience a stuck frame streaming TV to the Xbox App. You can enter OneGuide or resize your window to restore video playback.
  • The media transport controls do not work when streaming TV to SmartGlass and Xbox app clients.
  • When resuming from connected standby the Xbox One media remote may fail to send commands. Workaround: Hard reset your console.

Community Twist

  • Currently this area is not fully populated with content and is missing large sections of the user experience. Activity feed content also may not be actionable and items on the trending items second level screen have not been fully tuned. As Preview moves forward content and features in this area will light up.

Xbox App/SmartGlass

  • SmartGlass and Xbox App Live TV/OneGuide: You may experience issues connecting to Live TV or OneGuide when connecting to the console with SmartGlass. Workaround: Set you SmartGlass connection to auto connect, quit the app, and restart. If the issue persists, hard reset the console.
  • Basic SmartGlass functionality is available including gamepad navigation, touch navigation, remote text entry, media playback control, and companions for apps and games. Other features such as two-finger touch panning, media companions, and power on/off will not function in this build.


  • Xbox One Media Remote: When resuming from connected standby the Xbox One media remote may fail to send commands. Workaround: Hard reset the console.
  • Xbox One Media Remote: The buttons for media playback will not work (rewind, play, pause, fast forward, skip back, stop, skip forward). The directional and centre “select” button will function as normal.
  • USB Tuner: If you have a USB TV Tuner plugged into your Threshold Xbox One console, Windows and Windows Phone SmartGlass devieces will crash when attempting to connect to the console. To avoid this, you can switch to the Xbox App on Windows 10 to reset your TV settings and avoid setting up the USB TV Tuner.
  • Third Party Steering Wheels: Using a third party steering wheel will work in games, however, it may cause instability to the console after attempting to use the Xbox button to return to the dashboard. Workaround: Hard reset the console.

The biggest issue, game wise, is obviously that Destiny’s Taken King expansion doesn’t work if you’re running the preview – which is rather compelling reason to not be running it. The new Xbox One Experience looks like it’s klargely based around the rather spifffing Xbox app that comes as part of Windows 10 – and will make PCs and Xbox Ones more connected parts of the same ecosystem.  It already does that to a large degree thanks to some rather impressive Xbox to PC streaming.

Last Updated: September 18, 2015

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