EA support may need some stronger management

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There is nothing that annoys me more in this world than accountants who forget the purpose of a company in the drive to cut costs…but a close second are employees who become arrogant because they have a certain amount of power.

A prime example of this is a recent conversation a SimCity user has had with EA support which resulted in the support staff stating

“I’m sorry I can’t offer you a refund”

“I must inform you that if you choose to dispute it, your account will be banned”

So not only will the customer service staff refuse to abide by the company’s official stance that it will refund any unhappy SimCity users but he actually goes on to threaten the client that if he continues to ask for a refund he will be banned.

There is no logic in that at all and I for one hope EA Games find this support staffer called Adrian and flings him through the door faster than he can say “but I have the power”

ea-customer-service

So whether or not EA should refund the game isn’t really the point here in my eyes. It’s their company and they can refuse if they want but threatening to ban someone (which in turn blocks them from all EA games) is way beyond and acceptable response.

Read  EA is under criminal investigation in Belgium for refusing to remove FIFA's loot boxes

I think Caleb should keep his game as it is apparently really good when the servers stabilise but Adrian is not helping your company, EA.

Thanks to Gamechup for picking this up first.

Last Updated: March 7, 2013

Gavin Mannion

I for one welcome our future robotic overlords

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