Home Gaming EA support may need some stronger management

EA support may need some stronger management

1 min read

There is nothing that annoys me more in this world than accountants who forget the purpose of a company in the drive to cut costs…but a close second are employees who become arrogant because they have a certain amount of power.

A prime example of this is a recent conversation a SimCity user has had with EA support which resulted in the support staff stating

“I’m sorry I can’t offer you a refund”

“I must inform you that if you choose to dispute it, your account will be banned”

So not only will the customer service staff refuse to abide by the company’s official stance that it will refund any unhappy SimCity users but he actually goes on to threaten the client that if he continues to ask for a refund he will be banned.

There is no logic in that at all and I for one hope EA Games find this support staffer called Adrian and flings him through the door faster than he can say “but I have the power”


So whether or not EA should refund the game isn’t really the point here in my eyes. It’s their company and they can refuse if they want but threatening to ban someone (which in turn blocks them from all EA games) is way beyond and acceptable response.

I think Caleb should keep his game as it is apparently really good when the servers stabilise but Adrian is not helping your company, EA.

Thanks to Gamechup for picking this up first.

Last Updated: March 7, 2013


  1. Sir Rants-a-Lot Llew

    March 7, 2013 at 09:05

    Woah. I am speechless…


  2. Macethy

    March 7, 2013 at 09:09

    Is like dealing with a government office LOL!


  3. Slade Boender

    March 7, 2013 at 09:11

    They’re not really handling this whole “surviving” thing well now are they? If you keep pissing on the porridge no ones going to eat it EA


  4. Banana Jim

    March 7, 2013 at 09:20

    EA – back to being the dick of the gaming world. I’m definitely boycotting SimShitty. There’s no way in hell, I’m giving them money. But here’s the other issue that no one is reporting on. How many servers and online portions of games haven’t EA nixed in the last few years? MMA? Sims 3 (console=version)? The skate games? Some of those servers didn’t even last a year….

    What guarantees do we have, that 5 years from now, SimShitty isn’t just a coaster? Take Sim City 2000 for instance, I just installed this baby last night. I’ve had that game for over a decade, and I can play whenever and wherever I want. SimShitty 2013 however… is so stuck in the myopic cloud that you can only shake your head in disgust.


    • Decembermaloy

      March 7, 2013 at 11:51

      That’s why money is evil…


  5. Willem Swanepoel

    March 7, 2013 at 09:26

    I was very pissed off when I saw that the DRM screwed people but I have watched a few “Lets Play Simcity” videos on Youtube and it really looks very fun to play. The map size is a bit small for my taste but it can keep me busy for a while.

    I think I might give this game a chance but I will wait 2-3 months before I will buy it though, SC2 Hots is coming out next week….need I say more!! 🙂


  6. Sir Captain Rincethis

    March 7, 2013 at 09:40

    What the hell. Really? This is what is acceptable? I hope this is tweeted and tweeted till twitter bursts. Is there anyone that can follow up with this? Surely there is a supervisor or something?


  7. Admiral Chief Erwin

    March 7, 2013 at 09:42

    Good grief, just slapped myself with a Teflon frying pan just to check if I’m not sleeping, I am not, my head hurts and I am even more confused how this is possible (not the slapping, the total O_O factor of what happened)


  8. Rudi van der Walt

    March 7, 2013 at 09:44

    This is the exact reason why I’d much rather support Indie devs. Absolutely shocking. You know what EA – I BAN YOU, YOU DUMBASS COMPANY!!


  9. umar bastra

    March 7, 2013 at 10:16

    wait…why would disputing ban an account, such aggressive tactics . SIES VIR JOU NEUS


  10. Sean Potgieter

    March 7, 2013 at 12:36

    I think there is some serious k@k in EA’s future.


  11. Kamran Ul Haq

    March 7, 2013 at 16:25

    literally make this post viral


  12. Joe

    March 7, 2013 at 17:30

    Well, EA only states that customers can _request_ a refund. Nothing in their press release says they’ll actually be _giving_ people one. Fine difference. Doesn’t make EA a better company though.


  13. TriangularRoom

    March 8, 2013 at 09:21

    Ooh I hate customer service drones who brush off your questions and keep repeating the same drivel over and over. It’s like talking to a robot.


  14. matthurstrsa

    March 8, 2013 at 10:54

    Blocked from all EA games? Not the worst punishment.


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