Xbox 360 Failure rate is better than I thought

2 min read


A long time ago on a webpage not so far away I posted a story about the failure rate of the Xbox 360 being around 61%, that was over two years ago and since then we have seen many other numbers bandied around and now we have a new one.

One of Kotaku’s sister sites (The Consumerist) has posted up a GameInformer magazine scan of it’s survey results.. So to get that straight we are reporting on another websites sister website reporting on a scan of an article from a magazine that completed a survey… still with me?

Well according to the GameInformer survey the Xbox 360 has a failure rate of 54.2%, a whopping 7% lower than I first guessed and around 50% higher than any industry standard.

The PS3 and Wii had failure rates of 10.6% and 6.8% respectively.

However what’s more interesting is that even though the Xbox 360 had the highest failure rate and worst customer care only 3.8% of the respondents said that they wouldn’t buy another Xbox 360 if theirs failed.

I guess it goes to show that you should rather spend money on marketing instead of quality assurance after all.

Source: Consumerist

Last Updated: August 18, 2009

Read  Halo live-action TV series still in active development

Gavin Mannion

I for one welcome our future robotic overlords

  • Arc316

    Shocking! It may be lower than you expected lazy but it is terrible! Can you imagined if 50% or even 10% of car airbags or abs systems failed? Taxis would not be our worst problem anymore!

  • ewie

    Well Sony claim returns of less than 2 %
    so if we do a little bit of maths based on
    the failure rate of ps3. Then 10.6 / 5 = 2.12 %
    which is more or less what Sony claim.

    And then apply same principle to Xbox according to
    the article then 54.2 / 5 = 10.84. Which is far less than the 30 % Microsoft sited for the first batch of problems.

    so which is right ?

    Like they say 89.234 % of all statistics are made up on the fly.

  • janrik

    No Ewie, that is 87.75% of all stats are Bs…

  • bhw

    Well I guess I am one of the suckers – I had 2 warranty replacements on my launch model 360 and when it broke the 3rd time I went out and bought a a 2009 Jasper model because I got tired of having crappy refurbs breaking every 6 months. Maybe you should do an online survey of lazygamer readers. But 50% sounds about right based on my experiences

  • fallen_angel

    remember the good old days of nes, snes, genesis and megadrives that you could abuse as much as possible. Drop it, take a screwdriver to stuck cartridges. total abuse and it still worked. 54 % is still a shocking number but that happens when you cut corners. shame on them

  • 0rk0

    You can’t compare the two as if they are in a parallel correlation.
    The Ps3 failure rate had a 430% growth (10.6 -2 / 2) while the Xbox360 had a growth of 80%(54.2 -30 /30 ), based on the info you supplied.
    The only conclusion that you can make from your 2% and 30% data is that Microsoft improved on their failure rate vs. the PS3. It used to be 1 PS3 for every 15 Xbox360s. Now it’s 1 Ps3 for every 5 Xbox360s.

    You can’t divide both by the 5 times to get to the first failure figures.
    That is purely co-incidence that it is close to the first figure quoted by Sony.
    The current difference is 5 times, the relationship changes and can improve or degrade.
    You should get a refund from your maths teacher…:tongue:

    But having a failure rate of 54% is shocking and means that half of that xbox “Sales” is probably people buying their second console and not new investors, since only 4% of those are not going to be buying another xbox. Which means the PS3 probably already have a bigger support base the the xbox360. :biggrin:

  • WitWolfyZA

    damn i hate MS for making such a addictive system with such a high failure rate lol

  • Bacon

    I still have no idea why everyone seems to think the Xbox is the cheaper option.

  • WitWolfyZA

    xbox is cheaper if u buy evrything seperatley… Like the HDD,wireless adapter,remotes… oh wait ur right lol

  • Nduimiso

    because it is?

  • easy

    is that a question or statement?

  • janrik

    Xbox 45.8% chance that it will not fail!

    Better than the matric pass rates!

  • So if you go to the store to buy an xbox and you get to the till and the guy in fron of you also has one, I suggest yuo put it down and get a PS3, unless of course there are nine guys in front with ps3’s, then get the Wii, no wait rather get a stick and draw in the mud.

  • Bacon

    If you consider that you have a 54.7% chance of having to buy at least two of them, it’s actually a lot more expensive.

  • Awie_is_n_Pirate

    or you could drop the stick, and rather upgrade your computer.

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