Home Gaming HTC cancels Vive pre-orders days before launch

HTC cancels Vive pre-orders days before launch

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HTC Vive orders delayed

Virtual Reality got its first big player out the door last week with Oculus finally launching the Rift, and it’s only going to get more crowded with the launch of HTC’s Vive tomorrow. The more expensive headset comes with motion controllers, room-scanning cameras and different experiences, but it seems to be running into the same headaches Oculus has. Supply is really running short, and it’s forced HTC to cancel some orders on the eve of release.

According to some angry customers on Reddit, many of them have received communication from HTC informing them that their Vive orders have been cancelled just days before launch. Many of these orders are over a month old, with pre-orders for the device opening at the end of February. HTC says that this just means they’ll be missing out on the first wave of deliveries, but there seems to be some confusion.

In order to secure delivery during the second wave (happening next week), customers need to deal with their orders through HTC Support. This process, according to posters, is infuriating – sometimes even letting HTC take remote access of their desktop to process payment. Which sounds like a scam no matter how you cut it, making the entire situation that much stranger.

HTC does state that processing orders that have missed out on the first wave won’t delay them and put them at the back of the queue, provided customers can jump through these hoops. Oculus suffered a similar problem last week, with many wondering where their orders have been sitting. They eventually waived shipping on all orders and promised delivery as soon as possible, which might not bee too far from HTC’s thinking.

So Virtual Reality might be taking gaming to a new dimension, but it’s still hampered by real-world shipping woes.

Last Updated: April 4, 2016

17 Comments

  1. REVIVE REFUND ME!

    Reply

    • Deceased

      April 5, 2016 at 07:40

      GOLD man, pure gold 😛

      Reply

  2. Pariah

    April 4, 2016 at 14:03

    HTC = “Had To Cancel”?

    Reply

    • Alien Emperor Trevor

      April 4, 2016 at 14:04

      Hah!

      Reply

  3. aj_nator

    April 4, 2016 at 14:05

    Virtual reality… meet HARSH REALITY! Dun dun dun!

    Reply

  4. Alien Emperor Trevor

    April 4, 2016 at 14:07

    I knew VR made people feel nauseous while using it, but never thought it could happen before too.

    Reply

  5. Captain JJ the Isolated

    April 4, 2016 at 14:29

    This is virtually the last thing you’d want to happen when it’s this close to shipping.

    Reply

  6. Greylingad[CNFRMD]

    April 4, 2016 at 14:30

    This is a typical example of project delivery delays, it is, in fact, nice to see that it’s not just small companies that fail to strike their deadlines…With a hammer preferably, or an axe, that could work nicely…

    Reply

    • Kromas untamed

      April 4, 2016 at 14:52

      It is a supply and demand issue. This happens all the time regardless if it is a product or service. Diablo error 37 is a good example.

      That being said. Seems my Vive is canceled as well. 🙁

      Reply

      • Greylingad[CNFRMD]

        April 4, 2016 at 14:59

        Exactly! Having a look at these massive deliveries, I actually feel sorry for any hardware provider, meeting a target of whatever has been ordered, is always a challenge, for instance, you cannot predict how many defective units you’ll have, so ordering the right amount of components, even when it comes to the base board building, becomes a nightmare when you strike a horrible first time pass rate in your testing department… But this does seem more on the logistics side…

        Reply

    • HvR

      April 4, 2016 at 15:35

      Think this is probably a good example of sales and marketing ignoring product development and manufacturing. I will put money on it that at some time somebody made the calculations on how much they can deliver at launch date which promptly got ignored.

      Reply

      • Greylingad[CNFRMD]

        April 4, 2016 at 17:24

        Hahaha!! Yes!! Exactly!! That or the usual, over promised under delivered story…

        Reply

  7. Ghost In The Rift

    April 4, 2016 at 15:00

    One day reality and virtual reality walked into a bar…..

    Reply

  8. WaynsterZA

    April 4, 2016 at 16:55

    I wonder if the Oculus Vive, is better the HTC’s Vive… Dayum son. Opening sentence! C’mon now.

    Reply

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