Home Gaming BlizzCon 2018 – The public backlash is unwarranted

BlizzCon 2018 – The public backlash is unwarranted

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Blizzard. The company is a juggernaut in the gaming industry & its long list of accolades would inspire envy from any company. Nonetheless, this behemoth was not able to evade serious outrage from its community after its recent BlizzCon event.

In short, Blizzard has been receiving significant backlash after it announced a new Diablo game for mobile devices at BlizzCon 2018. The community felt that the company failed to live up to expectations of not announcing Diablo 4. The backlash also stemmed from the fact that the mobile game is being co-developed by a Chinese company which already made a mobile game that is in essence a clone of Diablo.

When this was all announced, the crowd at BlizzCon actually booed the speaker. A member of the public even took to the microphone stand and asked if this was an April Fool’s joke, with the crowd jeering & howling in support. All in all, post-BlizzCon has been an unwelcome fiasco for Blizzard and something they’ll be very grateful to move on from.

Blizzard’s naïve approach

Before the dissection of the public reaction to Blizzard’s mobile game announcement, it should be noted that the company could have handled the whole incident better. It’s been well documented how badly mobile game announcements have been received in the past. Because of this, when Bethesda revealed its mobile version of Elder Scrolls, it followed it with a video alluding to the next installation of the non-mobile version just to appease its fans. Even then, there were still grumbles in the community.

Blizzard should have known the backlash would have come and had a solution to it that didn’t involve just sitting back and acting surprised. Mobile gaming is notoriously disliked by many in the gaming community for its predatory practices; that fact isn’t news for anyone and Blizzard should absolutely have been aware of it. Also, responding to a booing crowd with the remark that everyone has a mobile phone wasn’t the smartest comeback. Admittedly it’s a live event and thinking on the spot in such a hostile environment is never easy.

Another valid criticism is the timing of the announcement. Announcing a mobile game at BlizzCon was always going to be a bad decision as that is not the intended market. Know your audience when you have an event. Blizzard should have sidelined revealing Diablo: Immortal to avoid the outrage.

Blizzard did themselves no favours by having it co-developed by a Chinese company that already created a mobile clone of Diablo. It makes Blizzard look like a greedy company that only cares about the money and exposes Diablo: Immortals as a lazy cash grab on a popular IP. Yes Blizzard is a company that is motivated by meeting its bottom line, but there’s no need to be so blasé about it.

The public backlash is ridiculous

Despite how Blizzard handled the situation, they should never have been put in that position in the first place by the community. To begin with, they tried to temper expectations prior to BlizzCon by announcing that they wouldn’t be discussing anything around Diablo 4. With that stated upfront, it’s ridiculous that people are upset that they didn’t hear anything about the highly anticipated game.

Secondly, the anger around a company diving into the mobile gaming industry is rather naïve. I’ll be the first to lament the predatory and anti-consumer practices that define the mobile gaming industry but the fact still remains that there is a huge market there and a ton of revenue to be had. It’s a no brainer for companies to take their popular IPs to the mobile scene and capture that audience.

In addition to that, this idea that if a company doesn’t put out a game targeted directly for you then they deserve your wrath is ridiculous. If you don’t like the mobile game, don’t play it. The notion that you can rebuke a company for not targeting you is why gamers are often labelled as entitled. Blizzard wouldn’t have delved into the mobile gaming scene if they didn’t think there was a market there.

In the end, the level of outrage shown towards Blizzard is unwarranted. There is valid criticism littered in the anger, but the height to which the anger has been dialled to is silly and should provoke some serious soul searching in the gaming community.

The voice of gaming media

Some media publications are also under fire for seemingly defending Blizzard’s actions. Some people were saying that the gaming media need to be the voice of the community and that siding with developers is wrong and selling out. It sparks memories of the same argument being made during Gamergate as people called out gaming media for their viewpoints.

The argument is as ridiculous as the Blizzard backlash. For one thing, calling out the outrage does not mean siding with Blizzard. It means the outrage is problematic and unwarranted. There’s nothing wrong with being upset, but the level of outrage shown is worth calling out, along with the justifications given for it.

Regardless of this incident, the idea that gaming media needs to side with gamers on every issue also makes no sense. Media is allowed to critique things, regardless of the stance of the community. Of course if a company is anti-consumer or engages in nefarious practices the media should call them out, but that doesn’t mean media can’t call out the community as well.

Criticism within reason

Whenever a company or developer missteps and the community reacts in anger, the same debate arises. One camp argues that gamers are acting entitled versus the other side that says gamers are the consumers and thus are entitled to be as angry as they want about issues.

The latter viewpoint is half true. Gamers are consumers and have a vested interest in the actions of companies and thus can absolutely voice their opinion on what companies do and if they like it or not. The issue comes with the intensity of those voices and how it’s done. Putting aside the threats of death and violence that often follow outrage because I think any sane human would agree that is wrong, the disproportionate anger to a company’s action is what is problematic.

Blizzard announced a mobile game and gamers are acting as if the company made a personal slight to them and gave the whole community the middle finger. Blizzard announced prior to the event that there would be no news on Diablo 4. They also told the community to temper its expectations for the event. What more could they have done prior to BlizzCon aside from not announcing the mobile game at all?

At the end of the day, Blizzard is a company that makes decisions motivated by money. Delving into mobile gaming is one such decision but the reaction from the community is over the top. If you’re still angry about how Diablo 3 was at launch & feel the company needs to make it up to you, you probably need to re-evaluate how you view companies. Blizzard is not your friend.

Diablo: Immortal will probably generate a ton of revenue and Blizzard will see it as a success. Mobile gamers will enjoy access to a franchise they may not have had in the past or been interested in. The angry mob meanwhile will stew in their ridiculous anger waiting for a game that doesn’t even have a release date.

The views and opinions expressed in this article are those of the author(s) and do not necessarily reflect the official policy or position of Critical Hit as an organisation.

Last Updated: November 7, 2018

71 Comments

  1. For the Emperor!

    November 7, 2018 at 15:04

    I agree with the backlash, just not the associated hatred and vitriol. Blizzard should have handled the announcement better as well. Also, telling PC gamers that they have mobile devices probably triggered the hatred more than the announcement itself…the whole “if you don’t like it then F-off” kinda thing pisses people off sometimes more than anything else would. When they pull that, I avoid movies and games I otherwise would have spent my money on.

    Reply

  2. For the Emperor!

    November 7, 2018 at 15:04

    I agree with the backlash, just not the associated hatred and vitriol. Blizzard should have handled the announcement better as well. Also, telling PC gamers that they have mobile devices probably triggered the hatred more than the announcement itself…the whole “if you don’t like it then F-off” kinda thing pisses people off sometimes more than anything else would. When they pull that, I avoid movies and games I otherwise would have spent my money on.

    Reply

  3. Original Heretic

    November 7, 2018 at 15:00

    Disagree. Completely.

    Reply

    • Pariah

      November 7, 2018 at 15:16

      That’s twice as many words as Cheddar would’ve used. Eloquent.

      Reply

      • Original Heretic

        November 7, 2018 at 15:23

        If I had a keyboard to type a response, it would be much more comprehensive.
        But would, essentially, boil down to the same thing.

        Reply

  4. Gideon Venter

    November 7, 2018 at 15:02

    S’a good piece of journalism, this.

    Reply

  5. Magoo

    November 7, 2018 at 15:04

  6. For the Emperor!

    November 7, 2018 at 15:04

    I agree with the backlash, just not the associated hatred and vitriol. Blizzard should have handled the announcement better as well. Also, telling PC gamers that they have mobile devices probably triggered the hatred more than the announcement itself…the whole “if you don’t like it then F-off” kinda thing pisses people off sometimes more than anything else would. When they pull that, I avoid movies and games I otherwise would have spent my money on.

    Reply

  7. Pariah

    November 7, 2018 at 15:14

    Glenn, always bringing in the hot topics with a level head. Great article, agree with everything.

    I have to say, I’m still astounded that Blizzard didn’t expect this backlash. I don’t think it’s warranted, but there’s no way in today’s society that it wouldn’t happen the way it did. Gamers have a lot of maturing to do, as a society in general, and it’s really in the company’s best financial interests to predict things like this. Especially when there are documented, wide-spread cases to refer to.

    Blizzard came across as tone deaf and dismissive of their core fans – the people who attend Blizzcon. It was the wrong place to announce it in the absence of any other Diablo news. That doesn’t as you say warrant the backlash they received, but in this case I think both parties are guilty in their own measure. Lots of lessons to be learned.

    Reply

  8. Mielies the Magnificent

    November 7, 2018 at 15:23

    Also think that Diablo fans are starting to get fed up with Blizzard’s lack of love to that particular franchise.

    Reply

    • Original Heretic

      November 7, 2018 at 15:28

      As a Diablo fan, I’m pissed that in order to continue the story, I have e to play on a teeny little screen? No, fuck that. Just totally fuck that.

      Reply

      • Mielies the Magnificent

        November 7, 2018 at 17:29

        See? A disconnect. I feel exactly the same. In all likelihood I’ll try it out. But I have an older phone which will probably last 15 minutes running this (if it doesn’t explode first)

        Reply

        • Guz

          November 7, 2018 at 18:34

          I can’t and will not justify spending 10K on a phone

          Reply

        • Guz

          November 7, 2018 at 18:34

          I can’t and will not justify spending 10K on a phone

          Reply

        • Original Heretic

          November 7, 2018 at 17:31

          I bought a 55′ FHD TV to play games on. It’s big, it’s awesome, I love it.
          I buy bottom of the line phones, because I don’t wanna game on the small device, I just wanna make calls and send messages.
          So, I won’t play this. At all.

          Reply

        • Guz

          November 7, 2018 at 18:34

          I can’t and will not justify spending 10K on a phone

          Reply

      • BakedBagel

        November 8, 2018 at 11:09

        Please watch your level of outrage

        Its getting past the level that we allow

        Reply

  9. Mielies the Magnificent

    November 7, 2018 at 15:23

    Read another article somewhere that Blizzard has lost touch with their community. And have to say I agree. They do build fantastic games, but I cannot remember a time in recent memory when one of their releases did not have some sort of controversy connected to it. It all started with SC2 and the continuous internet connection being a requirement, along with 1 game being split up and sold as 3 premium priced games. Then Diablo 3 with its horrendous launch, lackadaisical story, cash grab auction house failure and cartoony palette change from the gothic horror type setting it used to be in. Sure they fixed most of it later, but it just seems like they are disconnected with their support base.

    Reply

  10. Original Heretic

    November 7, 2018 at 15:28

    Blizzard is like the man who built a thousand bridges.
    I won’t finish the analogy. I’m sure plenty will get it.

    Reply

    • Pariah

      November 7, 2018 at 15:35

      Something about a torch and black earth?

      Reply

      • Original Heretic

        November 7, 2018 at 15:39

        No. Google that phrase if you don’t know how it goes.

        Reply

        • Pariah

          November 7, 2018 at 17:42

          Right… Uh… Gotcha. Did not expect that. XD

          Reply

  11. Mielies the Magnificent

    November 7, 2018 at 15:35

    Glenn, serious question – I know they tried to temper people’s expectations by stating that no D4 news would be present. Was the same the case for D1 or D2 remasters? Could be that fans knew that no D4 news would be shared but expected at least SOME news on either of those remakes.

    Reply

  12. Allykhat

    November 7, 2018 at 16:22

    Backlash unwarranted? I disagree. I believe it was fully warranted, and any comments and such they got from people AT Blizzcon was 100% deserved. Those people, who are primarily PC and Console gamers, paid an ass load of money to be at Blizzcon for those announcements. The last announcement is usually the biggest one and the major one to be at Blizzcon for… and they drop a mobile game that nobody in the community asked for. They even asked if some of the features in the mobile version, which have been asked for in D3 for years now, would be coming to PC, only to be told no? This all could have been sidelined if they just said “Yeah, all of these features would be coming to Diablo 3 on PC and Console next year”. I’m confidant that that would have been enough. Sure there still would have been grumblings about the mobile title, but at least the existing player/customer base would get SOMETHING Diablo related.

    The level of the backlash though, that is not on. Threats and throwing toys out the cot is going way too far. But Blizzard don’t deserve for this to just blow over.

    Reply

    • Pariah

      November 7, 2018 at 16:26

      See, Glenn did say that some backlash is indeed warranted, but this article is about the level of the backlash, as you say. And it’s not warranted in the least. It’s a classic case of 2 wrongs don’t make a right.

      Reply

  13. Guz

    November 7, 2018 at 16:30

    • Pariah

      November 7, 2018 at 17:37

      I’d buy that!!! Tamagotchis were the best things EVER!

      Reply

    • Pariah

      November 7, 2018 at 17:37

      I’d buy that!!! Tamagotchis were the best things EVER!

      Reply

  14. Conan the Barbarian

    November 7, 2018 at 16:32

    What backlash? Were there actual actions? All I see is gamers voicing their displeasure and mocking Blizzard. There was no meaningful review bombing (like for RDR2 because of the lack of a PC release).
    Or calls for boycots, like people sometimes do due to factors unrelated to the quality of the product, like people who complain about forced diversity or lack of diversity in series/games/movies. I didn’t even see how any specific person at Blizard was blamed for anything, like we saw with the Witcher Netflix series where some people blamed a specific producer for the choice of a black Ciri.
    People aren’t demanded anything, or threatened anything if they don’t get their way.
    Do people not have the right to voice their displeasure?

    People at Blizcon were right to be more upset though. It would be the same as paying good money to go to a Porsche expo, and they announce a new paint option for a 15 year old car, and a Porsche branded bicycle that’s made by someone else.

    Hell, people didn’t riot at Blizcon, they didn’t disrupt the show with their booing.

    Reply

    • HvR

      November 7, 2018 at 17:51

      Dammit someone send this comment to the top

      Reply

  15. Sageville

    November 7, 2018 at 16:34

    In today’s “Everything offends me!” generation, do you honestly expect a civil response?

    I get why people are upset, I also know their reaction was exaggerated, just like most outrage these days.

    I guess this is the new status quo…

    Reply

  16. RinceThis

    November 7, 2018 at 16:35

    Poor little snowflakes.

    Reply

  17. RinceThis

    November 7, 2018 at 16:38

    Diblo, one of the most over-rated games if you ask me. Not sure how this broke so many peoples minds. Yeah, it was fun, but come on.

    Reply

  18. Shase

    November 7, 2018 at 19:07

    No Blizzard developer was harmed in the announcement of a mobile game. This is the 2nd article from this site telling us to stop being upset with Blizzard, let us feel our feelings man. Now I’m upset with Critical hit. *Unfollows in traditional millenial fashion

    Reply

  19. Kromas

    November 8, 2018 at 07:47

    I agree when someone does something terribly wrong we should not voice our opinion. Gaming or otherwise. I will remember this article next time someone announces an $80 Destiny 3 with pay2win lootbox economy. I mean backlash against EA and Battlefront 2 did nothin …… oh wait.

    Reply

    • Geoffrey Tim

      November 8, 2018 at 08:01

      There’s a big difference between disagreeing and voicing that disagreement and outright vitriol.

      Reply

      • Kromas

        November 8, 2018 at 08:04

        Backlash vitriol.

        Reply

        • Pariah

          November 8, 2018 at 08:13

          And yet in this case, backlash === backlash + vitriol. That’s the problem here.

          Reply

    • Pariah

      November 8, 2018 at 08:09

      See, it’s that definition of “terribly wrong” that has me bothered. All they did was announce a mobile game. Yes, it was tone deaf. Yes, it was a massive PR blunder. And yes, it’s ok to call them out on that. But comparing that to predatory lootbox practices is daft and completely overboard. They didn’t cancel Diablo 4 in favour of the mobile game. They didn’t build hype about it before-hand, in fact quite the opposite. Most of the hype was fan-made. In many respects, the level of disappointment is the fault of the fans, not of Blizzard.

      So all Glenn, and most of us, are saying is be reasonable. Call them out on the PR blunder, but don’t treat it as if they’ve just cancelled your first born child, which is what many Diablo fans did. The fallout and attacking have been far too heavy-handed.

      Reply

      • Kromas

        November 8, 2018 at 08:24

        Do you know how much money PC gamers spent getting to Blizzcon or hell even a virtual ticket?

        I am fairly certain mobile gamers were nowhere to be found.

        The way it was handled was appalling at best and yes I can compare mobile products to predatory practices in gaming because where do you think it originated?

        Also let us look at previous backlash aimed at Blizzard.

        Starcraft 1 was completely redesigned from the ground up to become one of the greatest RTSes of it’s time and catapulted e-sports to where it is now.

        Diablo 3 was a trainwreck due to the autionhouse and after backlash it was removed in the expansion to make it a rather pleasant game to play for many years after.

        Don’t get me wrong.Death threats etc is not acceptable but the majority of people just tweeted displeasure or booed the announcement and if you guys are really calling that type of thing vitriolic then expect more games to come out with lootboxes even if it is single player cause gamers opinions do not count.

        And then the blame will be on these types of articles at least in my opinion.

        Reply

        • Pariah

          November 8, 2018 at 08:33

          $200 tickets. And Diablo: Immortal wasn’t the only thing that happened at Blizzcon. There were announcements for every other game, almost all positive. Cosplay, the Overwatch World Cup, there was a ton of value to be had. One announcement does not invalidate everything else on offer.

          “yes I can compare mobile products to predatory practices in gaming”. Without knowing anything about the game in question? Really? You’re basing your comparisons on assumption, not fact. They haven’t said anything about which business model they’ll be adopting, they haven’t released any of the info required to start forming the opinion that you’ve already cemented. So… Again, be reasonable.

          Now, the initial RMAH for Diablo 3 deserved the backlash that got. But that was different to this. That was a greedy move that affected the balance of the game and actively made the game unfun for anyone who didn’t spend 18 hours a day farming, or playing the AH. So the reasons for that backlash are well documented, and well deserved. You can’t compare that to an announcement at the wrong time to the wrong audience. It’s just so different, in every way.

          Reply

          • Kromas

            November 8, 2018 at 08:39

            Wanna make a bet about Diablo Immortals monetary systems because I am not basing it on assumptions I am basing it of other neteaze games that were essentially clones of Diablo for mobile.

            200 dollars was just the tickets. Not everyone lives next to anaheim convention center. Actually no one lives next to it.

            And fact of the matter is if you are a diablo fan and they temper it with “other diablo projects” you would still assume going there for Diablo related things would at least fall into the general category of, I don’t know, PC gaming.

            Hell if the lead dev of Diablo 2 calls you out you know you screwed up.

            This was Randy Pitchford levels of stupid. No wonder Mike left the company before Blizzcon.

          • Pariah

            November 8, 2018 at 08:51

            You mean David Brevik? The guy who agrees with Glenn’s opinion? That the backlash is unwarranted and that people should actually be giving Diablo: Immortal a chance? That lead dev? Interesting.

            And Neteaze are just developing the game – they’re not the publishers, they’re not in charge of the monetisation. That’s all Blizzard. So yeah, I’ll save my assumptions on the monetisation and business model until such time as we have the actual facts, thereby not actually assuming anything.

            And Diablo has been on all platforms for years. It’s not just a PC game any more, it hasn’t been for 6 years. This entire console generation has had Diablo 3. The entire generation. Calling it a PC game is the whole “master race” thing personified. It’s narrow-minded and selfish. Diablo 3 was best on consoles up until they removed the RMAH from the PC version. It was a fantastic experience, and to this day is so well suited for the platform. Blizzard did a marvelous job at creating the console version.

            Also, here’s some, you know, hard evidence to back up the David Brevik comment. From David Brevik.

          • Kromas

            November 8, 2018 at 08:57

            Nope not him. Mark Kern.

            Evidence here. Also Diablo 3 is the ONLY multi platform game and even THEN it is still on PC.

            Here is my hard evidence.

            In fact watch this video … this is basically exactly what I am talking about.

          • Pariah

            November 8, 2018 at 09:34

            Your example only serves to agree with everything we’re saying. He’s talking about the dumb decision to announce a mobile game at Blizzcon. It was a dumb decision. But he’s not attacking Blizzard in the way you are. He’s not going overboard. His criticism is valid and well argued. It’s metered, it’s level-headed.

            We’re not saying don’t talk about the stupid decision to announce the mobile game at Blizzcon. That was stupid and we as fans SHOULD speak out. But the backlash that actually happened has been far too out of whack. Your arguments, comparisons, and general attack only serve to prove the point.

            So be reasonable. Criticise, don’t attack. Keep a level head, stick to the facts, and don’t blow things out of proportion. Compare apples with apples. That’s all.

          • Kromas

            November 8, 2018 at 09:58

            Once again if booing the announcement is an attack then yes I am attacking all day long. Also your previous post is then an attack on me so we might need to maybe define what is and isn’t an attack. The behavior at Blizzcon was rather civil. There was no death threats or threats of harm there was applause at the aprils fools joke guy. There was stunned silence at the actual announcement and booing only happened when Blizzard “attacked” the fans by yelling at them “Do you not have phones?!”

            In fact I would argue everything both you myself posted is way more aggressive than what was observed at Blizzcon. Hell in fact this article is way more aggressive than anything at Blizzcon.

            My point actually makes a hell of a lot more sense when you compare what happened at Blizzcon and the so called articles aggressively telling gamers they are entitled.

  20. BakedBagel

    November 8, 2018 at 11:08

    Its like going to a Ferrari showcase
    They hype a new supercar
    All they show is a family wagon

    And the media lambasts the enthusiasts as whiny babies. This is why people dont like the media. Before yall could even understand where fans where coming from you had a set position in your mind that, the fans are wrong.

    Reply

    • Pariah

      November 8, 2018 at 11:22

      Except they didn’t hype Diablo 4, or anything Diablo. They did the actual opposite. They tried to NOT hype anything. It was fans who created their own misconceived hype.

      To work with your example:
      It’s like going to a Ferrari showcase.
      They say they’re not revealing anything spectacular, don’t expect anything big.
      They don’t reveal anything big, but what they reveal was unexpected. Perhaps the wrong place to reveal it.
      Everyone is outraged that they didn’t reveal anything big and instead revealed something unexpected.

      Reply

      • BakedBagel

        November 8, 2018 at 11:28

        They know better than all of us how fans think and what comes from hype. “They tried to NOT hype anything” thats not how hype works. Blizzard knows this better than most. You donot say nothing, you explicitly state that its not happening. Its happened before, look at RDR.

        Hype will generate whether you entertain it or not.

        I dont understand how you can take a franchise that if not for PC players would never have been a thing… you see those same fans going crazy with self-hype, and not do anything to stop it.

        And just to add some humor to all of this

        Blizzard 4 years ago. Taking the piss out of the mobile gaming market. 4 years ago, this decision was an April fools joke.

        https://us.diablo3.com/en/blog/13607363/ascend-to-victory-with-happy-reaper%E2%84%A2-4-1-2014

        Reply

        • Pariah

          November 8, 2018 at 11:31

          They did do something to stop it. A week before they specifically went to the media to say “stop the hype, we don’t have anything to fulfil it”. What more do you want from them?

          Reply

          • Ruby80

            November 10, 2018 at 23:33

            How about they don’t build the hype in the first place? Blizzcon is specifically ABOUT the hype. It’s a marketing tool designed to increase people’s excitement and expectations. You can’t blame the fans for being disappointed when the company gets things so damn wrong…

            And yes, fans do have a right to be angry when they’ve been sucked into spending so much money on a convention that basically told them PC gamers are no longer Diablo’s target market.

      • BakedBagel

        November 8, 2018 at 11:31

        and to add to the car analogy.

        Ferrari ontop of all this, tells its users that the next car that they are impatiently waiting for is being made by a chinese car manufacturer.

        What a pathetic excuse for a reveal lmfao

        Reply

        • Pariah

          November 8, 2018 at 11:54

          No. Fans expected a car. They went to the media before-hand saying “don’t expect a car, we don’t have one to show.”

          They reveal a Bicycle, and they’re working with chinese partners to create it, leaving the team who ARE working on the car everyone wants, to actually focus on the car that everyone wants.

          And everyone’s crying because they didn’t talk about the car that they said they weren’t going to talk about, and spoke about the bicycle.

          Reply

          • BakedBagel

            November 8, 2018 at 13:12

            Yes because a car company revealing a bicycle as its main release is A-Okay. you know if they released this with a diablo 4 teaser, 6 second teasers, it would have all been avoided. BE3 2018 is a good conference to watch, you can see how to manage mobile releases without actually releasing your main vehicle, you can see how badly blizzard fucked this up.

            But hey its only blizzard, they dont know how PR and hype works, it can be forgiven. Whatever dude.

          • Pariah

            November 8, 2018 at 13:53

            Uh. It’s not its main release. They never said that. They shouldn’t have announced it on the main stage, sure. But they never said “hey guys, this is our primary Diablo thing.” It was just the ONLY diablo thing that they were ready to announce.

  21. Mark Treloar

    November 8, 2018 at 19:48

  22. WickedMONK3Y

    November 9, 2018 at 08:10

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